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5/20/2005
04:51 PM
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The Slow Rise Of Managed Voice Services

Features, Please
How do you use IP-voice services?

Companies are going above and beyond in providing personnel with adequate phone service. Of the companies with IP-voice operations that Infonetics Research surveyed, few limit service to basic voice features. Across the 240 sites, only 12% report offering just basic service. Most companies, 88%, add enhanced features to meet workers' needs.

chart -- Features, Please -- How do you use IP-voice services?


Decision Drivers
Which factors drove your company to deploy IP-voice services?

Predominately, businesses are supporting voice over IP because of its manageability. Operational costs, flexibility, and scalability also are major deployment drivers. Every company already owns functioning telecommunications services and data-management systems. But the need to consolidate voice and data is behind the adoption of VoIP at slightly more than half of companies that Infonetics Research interviewed.

chart -- Decision Drivers -- Which factors drove your company to deploy IP-voice services?


Rollout Hurdles
Which factors drove your company not to deploy IP-voice services?

While voice over IP appears to be a viable telecommunications option, it's important to understand its capabilities and limitations. The technology is forcing companies to take stock of their infrastructure. Cost concerns remain a barrier to more pervasive use of VoIP. However, of 362 companies surveyed by Infonetics Research with no plans to deploy IP voice, 41% say the reason is because their current phone system is good enough.

chart -- Rollout Hurdles -- Which factors drove your company not to deploy IP-voice services?

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