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JACOB AROUND THE WEB

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Jacob Morgan

Jacob Morgan is the principal of Chess Media Group, a management consulting and strategic advisory firm on collaboration. He is also the author of The Collaborative Organization, a comprehensive strategy guide to emergent workplace collaboration. The book has been endorsed by leaders such as the former CIO of the USA, CIO of ManpowerGroup, CEO of Unisys, CMO of SAP, CMO of Dell, and dozens of others. He blogs at Social Business Advisor can be found on Twitter @JacobM

DIGITALISSUE

In Social Media, The Customer Really Comes First.

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In This Issue:

The Customer Really Comes First:

Social media make the customer more powerful than ever. Here's how to listen and react.

Spackle, Duct Tape, And Social Media:

The right tools can help smooth over the rough edges in your social business architecture.

BRAINYARDRESEARCH

The State of Community Management

The State of Community Management documents a comprehensive set of lessons learned to help define this emerging role and give you the tools to be successful in your social initiatives.

Enterprise 2.0: What, Why and How?

This paper is an introduction to Enterprise 2.0 ‐ why it is one of the most crucial concepts to understand in business today and how you can begin to take advantage of E2 in your organization.

Guide to Understanding Social CRM

This paper presents the foundational components of Social CRM and lays the groundwork required for your company to build and maintain long and valuable customer relationships.

MORE WHITE PAPERS >>

VIDEOGALLERY

Hearsay Social Brings An Enterprise Focus

Hearsay Social's CTO and co-Founder Steve Garrity gives the Valley View judges the 2-minute elevator pitch, and discusses why his company's social enterprise software stands out.

Hearsay Makes Business More Social

Some of the most innovative new enterprise technologies come from start-ups, but doing business with them can be risky, given their unproven products and short track records. With Steve Garrity, Co-Founder and CTO of Hearsay Social.

Highlights: Microsoft Introduces New Office and Windows 8

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