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Debra Donston-Miller | February 22, 2012
At the global social event that expanded to 21 cities this year, business metrics dominated discussion. Hot topics included analytics and internal social business tools.
 
David F. Carr | February 21, 2012
Whether provided as self-service or with the backing of consultants, for marketing, CRM, or operations, social media analytics are snowballing in importance.
 
Maribel Lopez | February 21, 2012
You might only need part of an app, or just one piece of data, on a mobile device to make a process better.
 
Tracy Maurer | February 15, 2012
Consider these lessons we've learned in the first four years of building an internal enterprise community.
 
Debra Donston-Miller | February 14, 2012
In honor of Valentine's Day, we offer 10 things to love about social networking in the enterprise, and 10 things that are leaving businesses cold. (In some cases, they are one and the same.)
 
Robert Hewson | February 08, 2012
Zuckerberg letter makes one thing perfectly clear: Investing in Facebook is about more than business--it's about funding a new worldview.
 
Eric Lundquist | February 06, 2012
Three trends just now emerging will alter the social network landscape.
 
Steve Duplessie | February 02, 2012
Make it easier for knowledge workers to do their jobs, and you're in for the long haul.
 
Thomas Claburn | January 31, 2012
Google tweaked its pseudonym rules after people complained--but some still-frustrated users say the company didn't listen well.
 
Thomas Claburn | January 27, 2012
Sharing can shape your reputation, thereby building trust and privacy, Google research says. "Clean coal," meet "privacy-aware sharing." Let the oxymoron wars begin.
 
David F. Carr | January 25, 2012
Microstrategy CEO says most businesses underestimate the transformative value of Facebook as an ever-refreshing database of "anyone with wealth or power on Earth."
 
David F. Carr | January 23, 2012
Enterprise success with next-generation collaborative software, built around social networks, will require the same attention to deployment, development, and administration that Lotus Notes did.
 
Eric Lundquist | January 18, 2012
Here's expert advice from IBM's Connect 2012 conference on how to take social networking from a fringe activity to a business core competency.
 
Michael Sampson | January 17, 2012
Microsoft's Outlook-SharePoint integration is terrible. But add-ons, including Scinaptic's OnePlaceMail, can help.
 
David F. Carr | January 13, 2012
One secret: Don't fall into the trap of believing that people will easily adopt an enterprise social network because of the parallel with consumer social media.
 
David F. Carr | January 12, 2012
New 'featured' stories let marketers cut through the noise in your already cluttered news feed. Cringe-worthy, or smart?
 
Michael Sampson | January 11, 2012
Content migration, mobile applications, and process automation are some examples of software development projects that pull data from multiple internal and external systems--just the kind of projects that Kapow aims to speed up.
 
David F. Carr | January 09, 2012
SuperValu, a grocery chain with more than 2,400 stores, has found enterprise social networking in the cloud valuable as a unifying force.
 
David F. Carr | January 09, 2012
The Motley Fool established an enterprise social network to combat portal, wiki, and email overload--and it's working.
 
Michael Sampson | January 05, 2012
The old approach to developing software is broken. Time to stop talking about what you want and start viewing what's possible.
 
David F. Carr | January 04, 2012
Wikis and other forms of social media are turning tech documentation and communications into a two-way conversation.
 
David F. Carr | January 03, 2012
Why wouldn't every organization flock to the vision of an agile, transparent, people-centered, and collaborative team? Let's count the reasons.
 
Paul Cerrato | January 03, 2012
Doctoring While iPhoning isn't the same as Driving While Intoxicated. But doctors should know better than to engage in such behavior.
 
Maribel Lopez | January 03, 2012
3 questions IT must answer to provide a better mobile experience for employees.
 
David F. Carr | December 29, 2011
They range from Facebook platform changes to OpenSocial specs to the phenomenon of social poseurs.
 
Venkatesh Rao | December 28, 2011
How do we make corporations more like cities, which get more productive as they grow bigger? Help me with my ongoing research project.
 
David F. Carr | December 27, 2011
E-commerce firms search for the right way to retail on social networks, especially Facebook.
 
Venkatesh Rao | December 22, 2011
I hope to see the term "social business" bite the dust in 2012. Enterprise 2.0 is about individualism, data, new management models, and architecture.
 
David F. Carr | December 21, 2011
Companies must embrace enterprise social media in 2012 or be overrun by it, says Marcel LeBrun.
 
Venkatesh Rao | December 12, 2011
Social action has become part of a constantly flowing river of stimulation called the stream. Two schools of thought say leave it, or tame it.
 
David F. Carr | December 08, 2011
X1's high-performance desktop search engine adds Facebook, Twitter, and leading webmail services.
 
David F. Carr | December 07, 2011
Geek fun: getting the full Flare Experience of unified communications in a tour of Avaya's executive briefing center.
 
Eric Lundquist | December 01, 2011
Adding a robust enterprise social network to your priority agenda is a must. Here's how to get going.
 
Dan Keldsen | December 01, 2011
Stop messing around with "the pains of collaborating on a meeting agenda" and other trivial stuff. Take a lesson from those planning for mining disasters.
 
David F. Carr | November 22, 2011
The OpenSocial approach to defining social software standards has the backing of Jive, IBM, and others--and the scorn of upstarts like Yammer.
 
Michael Sampson | November 17, 2011
Collaboration software feature used technology from IntroNetworks to connect employees to co-workers with similar interests, expertise, and other attributes.
 
David F. Carr | November 14, 2011
I went looking for enterprise application architects who are integrating with social feeds and frameworks for the "Designing Social Applications" session at Enterprise 2.0. I found something a little different.
 
David F. Carr | November 11, 2011
The Spreecast service combines the intimacy of video chat with a broadcast service that can include thousands of viewers.
 
Rachel Happe | November 08, 2011
Consider these strategies to explain social tools to people without drowning them in social speak or meaningless jargon.
 
Art Wittmann | November 08, 2011
By virtualizing its video router, Vidyo adds the powerful dimension of scalability to its conferencing system. But it'll take some bigger players to make the technology pervasive.
 
David F. Carr | November 07, 2011
I don't usually enjoy video chats and conferences, but I got a kick out of Rounds and can see a business case for it.
 
Eric Zeman | November 02, 2011
Google stirred the ire of Google Reader users with its latest redesign, which ditches some of the RSS service's best features. Google must fix some missteps.
 
Kurt Marko | October 31, 2011
By now, video calls and conferences should be as common as texting. So why aren't we all saying, "Can you see me now?"
 
David F. Carr | October 27, 2011
Juice Plus+ reps demonstrate that sophisticated Web 2.0 strategies aren't best for all businesses. Sometimes a bare-bones approach to the Web makes sense.
 
Kurt Marko | October 25, 2011
Can third parties like Neudesic and NewsGator drag Microsoft's entrenched collaboration system into the era of Facebook and Twitter?
 
Michael Sampson | October 21, 2011
IBM's Rational Team Concert and Jazz.net community offer a thoughtful approach to collaborative, distributed software development.
 
Michael Brito | October 20, 2011
Do your organization's employees know what they can and cannot say on Facebook and other social media? Time for some basic governance.
 
Fritz Nelson | October 20, 2011
The top thinkers and innovators from the technology world appeared on one stage to provide smart insights, ask provocative questions, and make funny quips. Enjoy.
 
Fritz Nelson | October 18, 2011
At the Web 2.0 Summit, Michael Dell talks HP executive missteps, tablets, and more.
 
Maribel Lopez | October 17, 2011
Driving engagement through apps is hard, and not every company needs to build one. But nearly every company will need an API that enables Web-based integration with other companies.
 
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BRAINYARDRESEARCH
The State of Community Management
The State of Community Management documents a comprehensive set of lessons learned to help define this emerging role and give you the tools to be successful in your social initiatives.
Enterprise 2.0: What, Why and How?
This paper is an introduction to Enterprise 2.0 ‐ why it is one of the most crucial concepts to understand in business today and how you can begin to take advantage of E2 in your organization.
Guide to Understanding Social CRM
This paper presents the foundational components of Social CRM and lays the groundwork required for your company to build and maintain long and valuable customer relationships.
VIDEOGALLERY
National Field: The Data Driven Social Enterprise
The Obama campaign used National Field in 2008 to bring together, and share all of the data around its outreach efforts -- all of its calls, contacts and meetings were tracked every day using the social enterprise platform. Watch this demo for more.
Keynote Panel: Pushing the Limits of the Consumerization of IT
Keynote Moderator Larry Seltzer Editorial Director, Byte; Keynote Panelist Robert Scoble Blogger, Technical Evangelist & Author; Keynote Panelist Oliver Marks Co-founder, Sovos Group
Keynote: Sandy Carter, IBM
Sandy Carter Vice President, Social Business Evangelism and Sales, IBM Mobile Panorama: The Three Headed Monster
SLIDESHOWS
Use Facebook Apps To Woo Customers: 6 Examples
Several savvy organizations use Facebook apps to increase brand awareness and engage new and existing customers. Consider these interesting examples....
Enterprise Social Networks: A Guided Tour
More enterprises are deploying internal social networks to encourage collaboration and improve productivity. Take a tour of the major platforms...
10 Big Tech Ideas For Retailers
Mobile and social lead the list of hot tech trends for retailers, but they had company at the National Retail...