BRAINYARDNEWS

Risk Management Firm Bets On Social Business

David F. Carr | January 02, 2013

Marsh built the habit of sharing around its social learning environment. Now it plots the next steps for a social business strategy.

5 Social Business Predictions For 2013

Debra Donston-Miller | January 02, 2013

Expect evolution, not revolution, and a Facebook fail.

Happy New Year, Via Facebook

Debra Donston-Miller | December 30, 2012

Auld acquaintance won't be forgot with Facebook's New Year's Midnight Delivery service.

Social: It's A Matter Of Manners

Debra Donston-Miller | December 27, 2012

Randi Zuckerberg's overshared photo shows that good manners still matter, even on social media.

Social Media Search: How To Find It

David F. Carr | December 27, 2012

Facebook and Twitter search leave a lot to be desired, but there is more available than you might realize.

Email Overload: Disease Or Symptom?

Jonathan Feldman | December 27, 2012

Email overload is a symptom of larger management dysfunctions. Why are your employees spending so much time covering themselves for every little thing?

Facebook Testing Pay-for-Placement Messages

Debra Donston-Miller | December 21, 2012

You soon may be able to pay $1 to have your message sent to a non-friend's inbox.

Oracle Buys Eloqua: Watch Out Salesforce?

David F. Carr | December 20, 2012

Eloqua buy represents the latest move in Oracle's "marketing cloud" acquisitions duel with Salesforce.com.

Social Enterprise 2013: Opportunities And Obstacles

David F. Carr | December 20, 2012

Big changes such as integrating social tools with business take time. Remember that in slow-moving revolutions, the persistent are as likely to be successful as the bold.

Which Vendors Dominate Enterprise Collaboration?

Jacob Morgan | December 20, 2012

What will the social software market look like in four years? IDC's market share report offers some early clues.

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In Social Media, The Customer Really Comes First.

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In This Issue:

The Customer Really Comes First:

Social media make the customer more powerful than ever. Here's how to listen and react.

Spackle, Duct Tape, And Social Media:

The right tools can help smooth over the rough edges in your social business architecture.

BRAINYARDRESEARCH

The State of Community Management

The State of Community Management documents a comprehensive set of lessons learned to help define this emerging role and give you the tools to be successful in your social initiatives.

Enterprise 2.0: What, Why and How?

This paper is an introduction to Enterprise 2.0 ‐ why it is one of the most crucial concepts to understand in business today and how you can begin to take advantage of E2 in your organization.

Guide to Understanding Social CRM

This paper presents the foundational components of Social CRM and lays the groundwork required for your company to build and maintain long and valuable customer relationships.

MORE WHITE PAPERS >>

VIDEOGALLERY

Hearsay Social Brings An Enterprise Focus

Hearsay Social's CTO and co-Founder Steve Garrity gives the Valley View judges the 2-minute elevator pitch, and discusses why his company's social enterprise software stands out.

Hearsay Makes Business More Social

Some of the most innovative new enterprise technologies come from start-ups, but doing business with them can be risky, given their unproven products and short track records. With Steve Garrity, Co-Founder and CTO of Hearsay Social.

Highlights: Microsoft Introduces New Office and Windows 8

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