SLIDESHOWS
| November 12, 2012
 
      

The BrainYard's 7 Social Business Leaders Of 2012



Photo

Red Robin CIO Chris Laping, Technology Leader of the Year

What makes a social business leader? While more and more organizations are recognizing the value of integrating social products and practices, many are still only dipping their toes into social waters -- if they are in the water at all. But there are organizations that have not only dived in but are swimming like Michael Phelps.

We set out to identify businesses and business leaders who are making the most productive use of social strategies and could articulate return seen on the integration of all things social.

In September, we put out a call for nominations. Were we inundated with credible success stories? Not quite. Many organizations put forth as leaders are just scratching the surface of what social networking and social software can do. We filtered out a few likely suspects: IBM, for example, is widely recognized as a leader in setting social media policies for employee use of social media and creating systems to support social networking within the corporation. But because IBM is also a major social software vendor, we thought it more useful to see how well its customers (and those of its competitors) are mastering social business. We also inserted a few nominations of our own.

After originally looking for a top 10, we settled on seven social business leaders:

-- Bonobos

-- Cemex

-- Ford Motor Co.

-- McKesson

-- Red Robin Gourmet Burgers

-- TD Bank

-- Unisys

In addition, we chose Red Robin CIO Chris Laping as our social business technology leader and Cemex Innovation Director Gilberto Garcia as a business executive driving social business initiatives.

Laping is actually as much a business leader as a CIO, holding the additional title of Senior Vice President of Business Transformation, and he attracted our notice for the way he is using social collaboration to drive business transformation.

Cemex impressed us with the global reach of its enterprise social network.

These are social businesses of all types and sizes, and they impressed us in different ways. For example, Red Robin seemed to be out ahead in terms of integrating social technology with its day-to-day operations. On the other hand, Ford is still honing its social business strategy and evaluating technology choices (like whether to stick with Yammer for enterprise social networking) -- but even so its social initiatives operate on a very large scale.

On the following pages, we will introduce you to these stories and the people behind them. You also can read our related story on 7 Lessons In Social Business as it appeared in InformationWeek.

Red Robin CIO Chris Laping, Technology Leader of the Year What makes a social business leader? While more and more organizations are recognizing the value of integrating social products and practices, many are still only dipping their toes into social waters -- if they are in the water at all. But there are organizations that have not only dived in but are swimming like Michael Phelps.

We set out to identify businesses and business leaders who are making the most productive use of social strategies and could articulate return seen on the integration of all things social.

In September, we put out a call for nominations. Were we inundated with credible success stories? Not quite. Many organizations put forth as leaders are just scratching the surface of what social networking and social software can do. We filtered out a few likely suspects: IBM, for example, is widely recognized as a leader in setting social media policies for employee use of social media and creating systems to support social networking within the corporation. But because IBM is also a major social software vendor, we thought it more useful to see how well its customers (and those of its competitors) are mastering social business. We also inserted a few nominations of our own.

After originally looking for a top 10, we settled on seven social business leaders:

-- Bonobos

-- Cemex

-- Ford Motor Co.

-- McKesson

-- Red Robin Gourmet Burgers

-- TD Bank

-- Unisys

In addition, we chose Red Robin CIO Chris Laping as our social business technology leader and Cemex Innovation Director Gilberto Garcia as a business executive driving social business initiatives.

Laping is actually as much a business leader as a CIO, holding the additional title of Senior Vice President of Business Transformation, and he attracted our notice for the way he is using social collaboration to drive business transformation.

Cemex impressed us with the global reach of its enterprise social network.

These are social businesses of all types and sizes, and they impressed us in different ways. For example, Red Robin seemed to be out ahead in terms of integrating social technology with its day-to-day operations. On the other hand, Ford is still honing its social business strategy and evaluating technology choices (like whether to stick with Yammer for enterprise social networking) -- but even so its social initiatives operate on a very large scale.

On the following pages, we will introduce you to these stories and the people behind them. You also can read our related story on 7 Lessons In Social Business as it appeared in InformationWeek.

ABOUT THIS SLIDESHOW

The editors of The BrainYard picked companies large and small that are exploring the potential of a unified social business strategy.





DIGITALISSUE

In This Issue:

The Customer Really Comes First:

Social media make the customer more powerful than ever. Here's how to listen and react.

Spackle, Duct Tape, And Social Media:

The right tools can help smooth over the rough edges in your social business architecture.


BRAINYARDRESEARCH
The State of Community Management
The State of Community Management documents a comprehensive set of lessons learned to help define this emerging role and give you the tools to be successful in your social initiatives.
Enterprise 2.0: What, Why and How?
This paper is an introduction to Enterprise 2.0 ‐ why it is one of the most crucial concepts to understand in business today and how you can begin to take advantage of E2 in your organization.
Guide to Understanding Social CRM
This paper presents the foundational components of Social CRM and lays the groundwork required for your company to build and maintain long and valuable customer relationships.
VIDEOGALLERY
Hearsay Social Brings An Enterprise Focus
Hearsay Social's CTO and co-Founder Steve Garrity gives the Valley View judges the 2-minute elevator pitch, and discusses why his company's social enterprise software stands out.
Hearsay Makes Business More Social
Some of the most innovative new enterprise technologies come from start-ups, but doing business with them can be risky, given their unproven products and short track records. With Steve Garrity, Co-Founder and CTO of Hearsay Social.
Highlights: Microsoft Introduces New Office and Windows 8
Highlights: Microsoft Introduces New Office and Windows 8
SLIDESHOWS
Facebook's 2012 Highs And Lows
2012 brought big ups and downs for Facebook, and for the companies that have bet some of their business on...
The BrainYard's 7 Social Business Leaders Of 2012
The editors of The BrainYard picked companies large and small that are exploring the potential of a unified social business...
10 Great Social Features For Microsoft SharePoint 2013
Social computing will play a big role in Microsoft's upcoming collaboration platform.

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