BRAINYARDNEWS
ABOUT THE AUTHOR


David F. Carr
David F. Carr
David F. Carr is Editor of The BrainYard, the community for social business on InformationWeek.com, covering social media and the...
Read Full Bio >>
See More From This Columnist >>
SHARE



Web 2.0 Expo: Facebook's Next Phase And Your Business

David F. Carr | October 13, 2011
 
   
Web 2.0 Expo: Facebook's Next Phase And Your Business Buddy Media CEO Michael Lazerow says you'd better get ready for the next phase of Facebook, which is about more than building connections.

Buddy Media CEO Michael Lazerow says you'd better get ready for the next phase of Facebook, which is about more than building connections.

Facebook marketing is not just important, it's four times the size of the Super Bowl important, important enough that any brand that doesn't learn how to exploit it may be imperiling its very existence.

That momentous assessment comes from Michael Lazerow, CEO of Buddy Media, who gave a keynote address at Web 2.0 Expo, a UBM TechWeb/O'Reilly Media event in New York. You can see the video yourself, but here are the highlights.

Buddy Media is one of New York's most successful tech startups, having grown to more than 200 employees over the past four years. The company earns its keep helping brands big and small figure out the rules of social media and execute campaigns. Buddy Media also works with Twitter and LinkedIn, but it started with Facebook, and Lazerow drove home some of the reasons Facebook is such a big deal:

-- Facebook now has 850 million users.

10 Cool Social Media Monitoring Tools
Slideshow: 10 Cool Social Media Monitoring Tools
(click image for larger view and for slideshow)

-- Half of those users log on every day, giving the service a bigger audience than the Super Bowl.

-- The photo sharing service Flickr just recently passed 1 million images uploaded, but Facebook users post that number of photos every four days.

-- The audience on Facebook is now bigger than the total population of the Internet in 2004, the year the company was founded.

The size of that audience and the nature of the medium are rewriting the rules of marketing to focus on engagement of consumers, rather than just serving ad impressions to them, Lazerow said. "Profits are now tied to how you connect," and the greatest success will go to the organizations that not only build their networks but share with them and create content the people in those networks want to share, he said. "Companies that let their connections die will also die--that's how important this is."

[ Businesses also can benefit from Twitter. Check out 10 Smart Enterprise Uses For Twitter. ]

Among the success stories he cited was PretzelCrisps, the snack food brand that launched an experimental program to market on Facebook with a buy one, get one free offer. Within four months, the PretzelCrisps page was up to 100,000 fans. More importantly, 95% of the people who downloaded the coupon redeemed it, and the company saw sales grow 131%, Lazerow said.

While the first wave of Facebook marketing focused on building the fan base for business pages, the next phase will be about empowering those connections, Lazerow said. "We can't just focus on building connections. We have to build for connections and build around connections--that's what this next year and beyond is about."

Facebook experiences are also becoming more pervasive. For example, clothing brand Diesel has experimented with using Facebook-connected cameras in dressing rooms to allow customers to share a snapshot of the new outfit they're trying on and ask their friends for feedback on whether they should buy. The "stories" generated by these activities show up in the news feed of the customers' friends and might be seen by their friends' friends as well.

"Every store should be pumping out these new stories," Lazerow enthused. Even if ideas like that don't apply to your business, he said, "every one of your businesses ought to have five of these things that you can think about."

COMMENTS

STAYUPDATED

Sign up to the BrainYard email newsletter

*Required field

Privacy Statement

BRAINYARDRESEARCH
The State of Community Management
The State of Community Management documents a comprehensive set of lessons learned to help define this emerging role and give you the tools to be successful in your social initiatives.
Enterprise 2.0: What, Why and How?
This paper is an introduction to Enterprise 2.0 ‐ why it is one of the most crucial concepts to understand in business today and how you can begin to take advantage of E2 in your organization.
Guide to Understanding Social CRM
This paper presents the foundational components of Social CRM and lays the groundwork required for your company to build and maintain long and valuable customer relationships.
VIDEOGALLERY
Startup DataSift's Big Data Platform
DataSift CEO Rob Bailey talks about the growth in big data, and his company's platform to ingest, manage and provide that data from social networks. He also provides a quick demonstration of the product.
Salesforce.com's Social Enterprise Approach Pushes
Salesforce.com co-Founder Parker Harris discusses why the company has moved past its Cloud 2 mantra, with acquisitions like Heroku and Radian6 enabling even tighter customer relationships for the enterprise.
March Madness And Social Networking
March Madness and pro sports hold many lessons for social network marketing. In this exclusive interview Eric Lundquist interviews sports broadcaster Butch Stearns on what social network marketing can learn from how sports teams social network
SLIDESHOWS
7 Examples: Put Gamification To Work
An increasing number and variety of business applications are integrating game mechanics, or gamification, to improve user engagement, engage new...
Get Social: 11 Management Systems That Can Help
Social media management systems can help your organization manage and measure increasingly sophisticated social strategies.
6 Social Sites Sitting On The Cutting Edge
Your company's Facebook and Twitter presence are established, but don't rest there. Consider these other social sites--some familiar, some less...