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David F. Carr | Jan 02, 2013
Marsh built the habit of sharing around its social learning environment. Now it plots the next steps for a social business strategy.
David F. Carr | Dec 27, 2012
Facebook and Twitter search leave a lot to be desired, but there is more available than you might realize.
David F. Carr | Dec 20, 2012
Eloqua buy represents the latest move in Oracle's "marketing cloud" acquisitions duel with Salesforce.com.
David F. Carr | Dec 20, 2012
Big changes such as integrating social tools with business take time. Remember that in slow-moving revolutions, the persistent are as likely to be...
David F. Carr | Dec 18, 2012
Home for the Holidays allows up to 25 military members and their families to connect from PCs, mobile devices or videoconference rooms during the...
David F. Carr | Dec 18, 2012
Project-oriented social collaboration tool Teambox offers Box integration along with 15 gigabytes per user of free storage.
David F. Carr | Dec 17, 2012
Vala Afshar, chief customer officer of Enterasys Networks, celebrates his firm's social business success story, from Chatter to Twitter, in "The...
David F. Carr | Dec 11, 2012
Moovweb keeps mobile websites and primary website apps in synch for the likes of 1-800-FLOWERS.com.
David F. Carr | Dec 04, 2012
Global IT consultancy will use gamification to further customers' technology and social adoption.
David F. Carr | Dec 04, 2012
Social marketing platform rounded out with ability to pay for promoted posts, integrate with Kenshoo Social for display ad placement, and track...

DIGITALISSUE

In This Issue:

The Customer Really Comes First:

Social media make the customer more powerful than ever. Here's how to listen and react.

Spackle, Duct Tape, And Social Media:

The right tools can help smooth over the rough edges in your social business architecture.


BRAINYARDRESEARCH
The State of Community Management
The State of Community Management documents a comprehensive set of lessons learned to help define this emerging role and give you the tools to be successful in your social initiatives.
Enterprise 2.0: What, Why and How?
This paper is an introduction to Enterprise 2.0 ‐ why it is one of the most crucial concepts to understand in business today and how you can begin to take advantage of E2 in your organization.
Guide to Understanding Social CRM
This paper presents the foundational components of Social CRM and lays the groundwork required for your company to build and maintain long and valuable customer relationships.
VIDEOGALLERY
Hearsay Social Brings An Enterprise Focus
Hearsay Social's CTO and co-Founder Steve Garrity gives the Valley View judges the 2-minute elevator pitch, and discusses why his company's social enterprise software stands out.
Hearsay Makes Business More Social
Some of the most innovative new enterprise technologies come from start-ups, but doing business with them can be risky, given their unproven products and short track records. With Steve Garrity, Co-Founder and CTO of Hearsay Social.
Highlights: Microsoft Introduces New Office and Windows 8
Highlights: Microsoft Introduces New Office and Windows 8
SLIDESHOWS
Facebook's 2012 Highs And Lows
2012 brought big ups and downs for Facebook, and for the companies that have bet some of their business on...
The BrainYard's 7 Social Business Leaders Of 2012
The editors of The BrainYard picked companies large and small that are exploring the potential of a unified social business...
10 Great Social Features For Microsoft SharePoint 2013
Social computing will play a big role in Microsoft's upcoming collaboration platform.

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