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Debra Donston-Miller | Jan 02, 2013
5 Social Business Predictions For 2013
Expect evolution, not revolution, and a Facebook fail.
Debra Donston-Miller | Dec 30, 2012
Happy New Year, Via Facebook
Auld acquaintance won't be forgot with Facebook's New Year's Midnight Delivery service.
Debra Donston-Miller | Dec 27, 2012
Social: It's A Matter Of Manners
Randi Zuckerberg's overshared photo shows that good manners still matter, even on social media.
Debra Donston-Miller | Dec 21, 2012
Facebook Testing Pay-for-Placement Messages
You soon may be able to pay $1 to have your message sent to a non-friend's inbox.
Debra Donston-Miller | Dec 21, 2012
Facebook's 2012 Highs And Lows
2012 brought big ups and downs for Facebook, and for the companies that have bet some of their business on it.
Debra Donston-Miller | Dec 17, 2012
Newtown Hoaxes Mar Heartfelt Social Media Posts
Social media shows itself to be the best -- and worst of communications platforms -- in shooting aftermath.
Debra Donston-Miller | Dec 17, 2012
Your Year In Review, According To Facebook
Facebook's 2012 Year in Review feature highlights 20 of your most important moments, based on your posts.
Debra Donston-Miller | Dec 14, 2012
Facebook's New Privacy Policies: The Good News
More granular controls should help reduce "accidental privacy issues."
Debra Donston-Miller | Dec 13, 2012
Where Is Social In The IT Budget?
Social networking scores low in a new survey on IT budgets and staffing, but reading between the lines may tell another story.
Debra Donston-Miller | Dec 11, 2012
Moxie Adds Personal Touch To Facebook Chat
Engage+ lets companies access information on customers' Facebook profiles, raising questions about the limits of social networking.

DIGITALISSUE

In Social Media, The Customer Really Comes First. Download Now
In This Issue:

The Customer Really Comes First:

Social media make the customer more powerful than ever. Here's how to listen and react.

Spackle, Duct Tape, And Social Media:

The right tools can help smooth over the rough edges in your social business architecture.


BRAINYARDRESEARCH
The State of Community Management
The State of Community Management
The State of Community Management documents a comprehensive set of lessons learned to help define this emerging role and give you the tools to be successful in your social initiatives.
Enterprise 2.0: What, Why and How?
Enterprise 2.0: What, Why and How?
This paper is an introduction to Enterprise 2.0 ‐ why it is one of the most crucial concepts to understand in business today and how you can begin to take advantage of E2 in your organization.
Guide to Understanding Social CRM
Guide to Understanding Social CRM
This paper presents the foundational components of Social CRM and lays the groundwork required for your company to build and maintain long and valuable customer relationships.
MORE WHITE PAPERS >>
VIDEOGALLERY
Hearsay Social Brings An Enterprise Focus
Hearsay Social Brings An Enterprise Focus
Hearsay Social's CTO and co-Founder Steve Garrity gives the Valley View judges the 2-minute elevator pitch, and discusses why his company's social enterprise software stands out.
Hearsay Makes Business More Social
Hearsay Makes Business More Social
Some of the most innovative new enterprise technologies come from start-ups, but doing business with them can be risky, given their unproven products and short track records. With Steve Garrity, Co-Founder and CTO of Hearsay Social.
Highlights: Microsoft Introduces New Office and Windows 8
Highlights: Microsoft Introduces New Office and Windows 8
Highlights: Microsoft Introduces New Office and Windows 8
MORE VIDEOS >>
SLIDESHOWS
Facebook's 2012 Highs And Lows
Facebook's 2012 Highs And Lows
2012 brought big ups and downs for Facebook, and for the companies that have bet some of their business on...
The BrainYard's 7 Social Business Leaders Of 2012
The BrainYard's 7 Social Business Leaders Of 2012
The editors of The BrainYard picked companies large and small that are exploring the potential of a unified social business...
10 Great Social Features For Microsoft SharePoint 2013
10 Great Social Features For Microsoft SharePoint 2013
Social computing will play a big role in Microsoft's upcoming collaboration platform.
MORE SLIDESHOWS >>

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