This paper examines how social media applications are influencing the workforce and how these technologies can be implemented to achieve core organization performance goals and improving business processes. Understanding how to gain greater value and flexibility from the new highly-engaged workforce in conjunction with ‘Enterprise 2.0’ processes and technologies to effectively support critical business functions is a major challenge for organizations. We examine the changing workforce and what they expect from a company, along with how employees in the field will be affected.

We then introduce what is working with these applications and how they can assist with business scaling; both of which enabled a more nimble organization. Finally we discuss specific issues related to governance and policies around these new social tools and what is expected from the workforce.