Stories From The Issue Of » January 28, 2002
COVER STORY

  • New Way To Work
    Visions of the office of the future burn brightly inside the research labs at technology and office-equipment companies. Among the heady ideas: sensors that detect when you get to the office and cue software to alert colleagues you're available to talk; microelectromechanical systems that render super-sharp images on displays the size of a wall, working in tandem with tablet computers that network to a shared-team display; and business software that learns the relationships among the words and phrases people use. Find out what's coming into your cubicle.


Keep 'Em Happy
In a down economy, retaining customers and building loyalty is more vital than ever

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