Insanely great! A cloud service that automatically syncs email, contacts, and calendars across your various Apple gadgets, and stores your music, movies, apps, and recent photos on secure servers? The pitch was appealing, but the reality is that iCloud has fallen short of expectations -- at least thus far. Reports this year of security breaches, syncing issues, and service outages show that iCloud is definitely a work in progress. And that isn't comforting for users expecting iCloud to adhere to Apple's it-just-works philosophy. To be fair, other cloud services such as Dropbox have had their share of snafus, but iCloud's woes are yet another indication of Apple's trouble with online services.