Top Ten Uses For SMS - InformationWeek

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6/11/2003
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Top Ten Uses For SMS

Top 10 business applications for Short Message Service

In the United States, using cell phones to exchange text messages via Short Message Service technology has been largely the domain of teenagers. But that's changing, according to research from unified communications vendor Topcall Corp. A survey of more than 20 business customers and a number of industry analysts showed that companies increasingly are using text messaging to communicate vital business information to mobile executives, sales reps, field technicians, and customers.

Based on Topcall's research, here are the top 10 business applications of the technology so far:

1) Alerting mobile technicians to system errors

2) Alerting mobile execs to urgent voice messages

3) Confirming with mobile sales personnel that a faxed order was received

4) Informing travelers of delays and changes

5) Enabling contract workers to receive and accept project offers

6) Keeping stock traders up to date on urgent stock activity

7) Reminding data services subscribers about daily updates

8) Alerting doctors to urgent patient situations

9) Letting mobile sales teams input daily sales figures into corporate database

10) Sending mobile sales reps reminders of appointments and other schedule details

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