Infrastructure
News
10/4/2004
11:57 AM
50%
50%

Toshiba Offers IP Telephony For Small Companies

The Strata CIX system is designed to deliver features to a range of devices, including phones, PDAs, wireless handsets, and IP softphones on laptop computers.

Toshiba America Information Systems Inc. introduced on Monday an IP business-communications systems designed for small and midsized businesses that supports up to 672 ports and offers a built-in scripting language to help create new applications relatively easily.

As part of the rollout of the Strata CIX, which will be generally available in the next month or two, Toshiba's digital-solutions division also introduced a personal administration tool that lets users set up speed-dial numbers and program feature buttons using a Web browser. A system-administration tool called eManager lets IT staff manage both the CIX and Toshiba's Strategy ES Voice Processing systems. Toshiba also has a line of IP phones, including desktop phones, wireless phones, and softphones for use with PDAs, laptops, and tablet PCs.

While designed for IP telephony, the CIX can be enabled for conventional time-division multiplexed phones to let customers run a mix of IP and TDM equipment. Toshiba says the system offers more than 200 features, including letting a user route incoming calls to any device or location. The FeatureFlex scripting language can be used to create applications that can retrieve data from back-office systems and display it on the phones, gather stock, weather, and financial data from online sources, and set up special call-handling features for routing important calls. Toshiba hopes that third-party developers will use the language to create additional applications for customers.

The vendor also is offering the Strata Media Applications Server, which can host a variety of applications from Toshiba and third parties on a single platform that uses Host Media Processing technology from Intel. Among the applications supported by the media server are auto attendant, voice mail, automated speech recognition, text-to-speech, unified messaging, interactive voice response, and automatic call distribution and reporting.

Toshiba, a leading supplier of key systems, or conventional voice systems for small and midsized markets, is starting anew in the IP telephony market, say analysts. It will be competing against a variety of major companies, including Avaya, Cisco Systems, and Mitel. "Toshiba's system offers some flexibility in terms of programming and features, which could make it a compelling product," says Will Stofega, a senior research analyst with IDC. "But it's an ultracompetitive market, and small and midsized business are extremely price sensitive."

The CIX and IP phones are available through resellers, which will set the prices. Toshiba estimates the CIX will cost around $500 to $800 per user station without voice mail and between $560 and $900 with voice mail. The SoftIPT softphone client for PCs costs around $160 and the WIPT2000 Wireless IP Telephone is priced at $595.

Comment  | 
Print  | 
More Insights
2014 Next-Gen WAN Survey
2014 Next-Gen WAN Survey
While 68% say demand for WAN bandwidth will increase, just 15% are in the process of bringing new services or more capacity online now. For 26%, cost is the problem. Enter vendors from Aryaka to Cisco to Pertino, all looking to use cloud to transform how IT delivers wide-area connectivity.
Register for InformationWeek Newsletters
White Papers
Current Issue
InformationWeek Tech Digest, Dec. 9, 2014
Apps will make or break the tablet as a work device, but don't shortchange critical factors related to hardware, security, peripherals, and integration.
Video
Slideshows
Twitter Feed
InformationWeek Radio
Archived InformationWeek Radio
Join us for a roundup of the top stories on InformationWeek.com for the week of December 14, 2014. Be here for the show and for the incredible Friday Afternoon Conversation that runs beside the program.
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.