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Travel Problems? Blame Technology

In This Issue:
1. Editor's Note: Travel Problems? Blame Technology
2. Today's Top Story
    - Apple Demos Leopard Before iPhone Debut
    Related Stories:     - Apple Reignites Browser War With Safari For Windows
    - Mac OS X Leopard's Core Animation Could Make Apps More Intuitive
    - Inside OS X Security: Keeping Your Mac Safe In An Unsafe World
    - IPTV Risky Bet For Now; Apple, Cisco May Be Winners
3. Breaking News
    - Privacy International Ranks Google Last In Privacy Protection
    - How Hollywood, Congress, and DRM Are Beating Up The American Economy
    - Report: The 'Paperless Office' Remains Out Of Reach
    - Sony Files Patent But Says Gaming Phone Not Ready
    - Yahoo Hacker Uses Story To Find, Exploit Yahoo Messenger Bug
    - Adobe Renames Apollo, Pushes Rich Internet Apps
    - U.S. Backs Microsoft Against Google Complaint, Says N.Y. Times
    - What IT Customers Need To Know About Private Equity In Tech
    - Quietly But Surely, Microsoft Mimics The Salesforce.com Way
    - Pick Your Open Source Poison: Microsoft's Patent Claims Or GPLv3
    - Microsoft Rolls Out Centralized Security Management
    - How 9 Hot Technologies Can Blow Up In Your Face
4. The Latest Google Blog Posts
    - Will The Lack Of GPS On The iPhone Make Its Version Of Google Maps Useless?
    - Search Is Driving Mobile Web Growth In The U.S.
    - Will Terrorists Use Google Earth?
5. Job Listings From TechCareers
6. White Papers
    - Improving Business Continuity For The Remote Office
7. Get More Out Of InformationWeek
8. Manage Your Newsletter Subscription

Quote of the day:
"If you delay till tomorrow what ought to be done today, you overcharge the morrow with a burden which belongs not to it." -- Hugh Blair


1. Editor's Note: Travel Problems? Blame Technology

It was just our luck: We got caught in the worst travel delay nightmare of the year. My family was flying from all over the United States to Washington, D.C., for a funeral. Although long expected, such things are never easy; on top of the emotional turmoil, of course, we were all wrestling with the many logistical issues: securing baby sitters and animal sitters, putting off pending work and social commitments, and -- not least -- scrambling to secure flights at the last minute. And that's when everything blew up in our faces.

An Atlanta-based federal computer system that processes pilots' flight plans went down for two hours Friday morning, causing a domino effect of problems and hours of delays for travelers. Although a mirrored backup site in Salt Lake City immediately took over the Atlanta systems' operations as planned, it couldn't manage the load. The net result: massive flight delays as air traffic controllers had to process information manually.

We didn't have it so bad. Our flight from the West Coast was only delayed two hours. But my ailing elderly parents in Chicago were stuck in O'Hare for almost five hours. The combined emotional and physical toll on them was considerable.

Another thing to be wary about if you're traveling this summer: getting bumped from overbooked flights. While the majority of the blame goes to airline management for deliberately overbooking flights to compensate for no-shows, many travel professionals say erroneous computer algorithms in the complex booking software that airlines use to calculate which flights are likely to take off with empty seats are frequently "off."

I encountered a different kind of computer glitch when flying back from Mexico earlier this year. Like everyone I know, I went online to find the cheapest fare, and got one through CheapoAir.com. (OK, so the name sounds a bit dubious. But it has a good reputation.) I'd booked a nonstop flight from San Francisco to Los Cabos -- or so I thought. But CheapoAir had downloaded the wrong flight information from Alaska Airlines and I was stranded for seven hours in L.A. Fun, fun, fun.

How about you? Any computer-related travel problems? Let us know your thoughts by responding to the InformationWeek Blog.

Alice LaPlante
Alice.laplante@gmail.com
www.informationweek.com


2. Today's Top Story

Apple Demos Leopard Before iPhone Debut
Steve Jobs teased the Apple Worldwide Developers Conference crowd with cool features of the upcoming OS and smartphone, even though they are well acquainted with the script.

Related Stories:

Apple Reignites Browser War With Safari For Windows
Apple hopes that iPhone sales and Windows compatibility, not to mention faster performance on benchmarking tests, will boost Safari adoption by Windows users.

Mac OS X Leopard's Core Animation Could Make Apps More Intuitive
The technology takes advantage of the multiple cores in most new Intel-based Mac computers, which run on dual-core or quad-core processors.

Inside OS X Security: Keeping Your Mac Safe In An Unsafe World
Mac expert John Welch takes you through the threats, holes, and exploits swirling around Mac OS X, and offers up some tips and tactics to protect your system.

IPTV Risky Bet For Now; Apple, Cisco May Be Winners
There seems to be a new deal between some media and consumer electronics companies every week to send movies and homemade videos straight from the Internet to television screens.


3. Breaking News

Privacy International Ranks Google Last In Privacy Protection
Google scored lower in the report than competitors who turned over records of users' search queries to the U.S. Department of Justice last year.

How Hollywood, Congress, And DRM Are Beating Up The American Economy
The United States traded its manufacturing sector's health for its entertainment industry, hoping that Police Academy sequels could take the place of the rust belt. The United States bet wrong. America needs new, realistic trade policies, columnist Cory Doctorow says.

Report: The 'Paperless Office' Remains Out Of Reach
Most IT professionals view their printers as indispensable and don't plan to cut down on their use.

Sony Files Patent But Says Gaming Phone Not Ready
Sony Ericsson has filed a U.S. patent application for a mobile device with video game features, but said Monday it is not poised to launch a phone based on its PlayStation Portable video game brand.

Yahoo Hacker Uses Story To Find, Exploit Yahoo Messenger Bug
Talk about too much information... Yahoo's description of a Messenger vulnerability led a hacker right to it.

Adobe Renames Apollo, Pushes Rich Internet Apps
Adobe rebranded its Apollo multimedia technology that lets Internet applications run outside a browser as the Adobe Integrated Runtime and released it into beta with new features.

U.S. Backs Microsoft Against Google Complaint, Says N.Y. Times
The top antitrust official at the U.S. Justice Department last month backed Microsoft by urging state prosecutors to reject a confidential complaint filed by Google, The New York Times reported Sunday.

What IT Customers Need To Know About Private Equity In Tech
Private equity buyout firms have shed their fear of tech. But will they spark innovation?

Quietly But Surely, Microsoft Mimics The Salesforce.com Way
Exchange and SharePoint are available as hosted services, with more on the way.

Pick Your Open Source Poison: Microsoft's Patent Claims Or GPLv3
Controversy swirls around the revised General Public License, and Microsoft keeps the heat on.

Microsoft Rolls Out Centralized Security Management
Integrated platform promises to put all security info on a single console but manages only Microsoft's Forefront products.

How 9 Hot Technologies Can Blow Up In Your Face
From smartphones to JavaScript to virtualization, these are technologies you need to consider. But know the risks.

All Our Latest News

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----- The latest research, polls, and tools -----

Software As A Service
Learn about software delivery strategies from 250 business technology professionals in this new InformationWeek Research report.

IT Salaries On The Rise
Information technology as a career path is back on track. IT professionals are earning the highest salaries in the 10-year history of the InformationWeek National IT Salary Survey.

-----------------------------------------


4. The Latest Google Blog Posts
http://www.informationweek.com/blog/mobile/

Will The Lack Of GPS On The iPhone Make Its Version Of Google Maps Useless?
The iPhone is the gift that just keeps on giving. This weekend, just when you thought it was safe to go to the beach or have a BBQ, an AT&T manual for the iPhone was leaked. The leaked manual supposedly details all the features of the iPhone. But one feature -- the lack of GPS -- is sending some Mac fans into a frenzy.

Search Is Driving Mobile Web Growth In The U.S.
Use of the mobile Web in the United States continues to grow, despite all the criticisms from bloggers and wireless insiders. According to the latest findings, the United States is now second only to the United Kingdom in terms of mobile Web use. What's driving all this growth?

Will Terrorists Use Google Earth?
Does Google Earth provide too much information? Could it become a tool of terrorists? Last month, I asked if the CIA would eventually censor Google Earth. Now we discover that the suspects being held for the JFK terror plot supposedly referenced Google Maps as a part of the supposed plan.


5. Job Listings From TechCareers

McCamish Systems seeking Business Systems Analyst in Atlanta, GA

Openlink Financial seeking Client Support Analyst in Uniondale, NY

Union Telephone/Union Wireless seeking LAN/WAN Administrator in Mountain View, WY

American Home Mortgage seeking Build Manager in Melville, NY

Agilent seeking IT Associate - Systems Implementation in Santa Clara, CA

For more great jobs, career-related news, features and services, please visit CMP Media's TechCareers.


6. White Papers

Improving Business Continuity For The Remote Office
Remote system availability is critical to maintaining business continuity. Network outages and related disruptions in services account for significant losses in productivity and revenue. Companies today are considering if they can cost-justify complete infrastructure redundancy across multiple sites for the sake of improved business continuity.


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