Infrastructure // Unified Communications
News
9/8/2011
05:00 PM
Connect Directly
RSS
E-Mail
50%
50%
Repost This

Understanding UC In The Cloud

Unified communications isn't like other cloud apps. We outline crucial differences to help you make the best choice.

InformationWeek Green - UC supplement, September 2011 InformationWeek Green
Download InformationWeek's September supplement on unified communications, distributed in an all-digital format as part of our Green Initiative
(Registration required.)
We will plant a tree for each of the first 5,000 downloads.

UC In The Cloud

Buying unified communications as an online service doesn't change the goal of UC--to tie voice, video, and other communications services together to make it easier for employees to communicate with each other and with business partners. As with other online and hosted services, though, cloud-based UC aims to make deployment easier, shift up-front capital costs to operational expenses, and provide a speedy upgrade path as new applications and features emerge.

However, cloud-based UC is significantly different from SaaS applications such as customer relationship management or expense management. That's because unified communications has much more demanding networking requirements, so a company must make sure its network infrastructure can support IP-based voice and video.

Thus, even if a company takes the cloud route, it will still have to deal with considerable on-premises equipment, address quality-of-service requirements and traffic management, and support end-user gear. That could even mean a capital investment in infrastructure. Does a cloud-based UC option still make sense? Let's look at what goes into such a deployment to help you figure out if it's the best decision.

Challenges Of UC In The Cloud

A unified communications package typically encompasses IP-based voice and video, presence and instant messaging, and unified messaging, in which voice mail is saved to a person's email inbox, and employees can call or send an instant message to a co-worker by clicking on an email address. Other UC options may include Web-based conferencing and contact center applications.

It's possible to get all these services from one provider. Providers generally offer two flavors of hosted UC services. The first is a traditional managed service. This is essentially the same as an on-premises installation because all the necessary equipment will be deployed at the customer site, but the equipment is owned and maintained by the provider. The customer is charged a monthly fee based on the number of users and the applications being provided.

The second is cloud-based UC. In this option, the UC application servers and other equipment are housed in the provider's data center and connected to the customer's site over a WAN. Other gear, including phones, is deployed at the customer site. As with the managed service, customers are charged a monthly fee based on the number of users and applications. This article focuses on the cloud-based or software-as-a-service UC option.

Most companies have considerable experience with SaaS at this point, and some might fancy themselves SaaS experts. That confidence is why it's so important to understand the specific ways cloud-based UC is different.

To read the rest of the article,
Download the September 2011 InformationWeek UC Supplement

Comment  | 
Print  | 
More Insights
Building A Mobile Business Mindset
Building A Mobile Business Mindset
Among 688 respondents, 46% have deployed mobile apps, with an additional 24% planning to in the next year. Soon all apps will look like mobile apps and it's past time for those with no plans to get cracking.
Register for InformationWeek Newsletters
White Papers
Current Issue
InformationWeek Elite 100 - 2014
Our InformationWeek Elite 100 issue -- our 26th ranking of technology innovators -- shines a spotlight on businesses that are succeeding because of their digital strategies. We take a close at look at the top five companies in this year's ranking and the eight winners of our Business Innovation awards, and offer 20 great ideas that you can use in your company. We also provide a ranked list of our Elite 100 innovators.
Video
Slideshows
Twitter Feed
Audio Interviews
Archived Audio Interviews
GE is a leader in combining connected devices and advanced analytics in pursuit of practical goals like less downtime, lower operating costs, and higher throughput. At GIO Power & Water, CIO Jim Fowler is part of the team exploring how to apply these techniques to some of the world's essential infrastructure, from power plants to water treatment systems. Join us, and bring your questions, as we talk about what's ahead.