Users? Recommendations For Effective Collaborative Conferencing - InformationWeek
IoT
IoT
News
Commentary
8/8/2006
12:00 AM
Commentary
Commentary
Commentary
50%
50%
RELATED EVENTS
Moving UEBA Beyond the Ground Floor
Sep 20, 2017
This webinar will provide the details you need about UEBA so you can make the decisions on how bes ...Read More>>

Users? Recommendations For Effective Collaborative Conferencing

In my first blog I explained that users view collaborative conferencing as being confusing, and I briefly suggested what needs to be done to drive adoption of collaborative conferencing within an organization.  My firm constantly surveys users regarding all aspects of collaborative conferencing.  In a recent study of 100 end-user organizations, we asked for recommendations to help users successfully adopt audio, web and video conferencing within their organizations.  While their responses sound logical and intuitive, when further study was done to determine how well their recommendations were put into practice, it was sad to note that many forget the obvious.  Here are the recommendations made by the users.

Audioconferencing

•    Make it easy to use
•    Quantify cost savings
•    Better describe internal PBX capabilities
•    Provide training & case study experiences
•    Purchase good quality equipment
•    Trial usage, create awareness
•    Adopt self service reservationless model
•    Promote, promote, promote

Webconferencing

•    Do a business case and promote it
•    Use it and see how it works
•    Remember that not everyone is web friendly
•    Provide training & case study experiences
•    Advertise and don’t restrict use
•    Explore all products & standardize on one
•    Make it easy to use

Videoconferencing

•    Make it easy to use
•    Provide open house demonstrations
•    Quantify cost savings
•    Provide training
•    Provide a user competency test
•    Pick up charges under general overhead to promote usage
•    Get senior management endorsement
•    Make it part of the corporate culture that everyone be trained & required to use the technology
•    Promote, promote, promote
•    Hire a consultant

Given all the suggestions presented above, the next obvious question is: How do you get started?  My next blog will address how you can drive the adoption of collaborative conferencing technologies.  The following four questions will be answered and will help make your adoption of collaborative conferencing easier and more worthwhile to your organization:

•    What is our benchmark for success?
•    Why are we implementing these technologies?
•    What are they going to do for us?
•    What will we do with the technologies once they are installed?

Topics to be discussed in future blogs include:

•    The latest in audio, web, and video conferencing,
•    How to determine your benchmark for success
•    Assessing your needs
•    Developing a return on investment
•    Developing applications
•    New technologies

If there are other areas you wish addressed, please contact me.  While I may not have the answer to every question at my fingertips, I do know where to get the answers and will report on whatever topics the readers wish addressed.

Comment  | 
Print  | 
More Insights
Comments
Newest First  |  Oldest First  |  Threaded View
How Enterprises Are Attacking the IT Security Enterprise
How Enterprises Are Attacking the IT Security Enterprise
To learn more about what organizations are doing to tackle attacks and threats we surveyed a group of 300 IT and infosec professionals to find out what their biggest IT security challenges are and what they're doing to defend against today's threats. Download the report to see what they're saying.
Register for InformationWeek Newsletters
White Papers
Current Issue
IT Strategies to Conquer the Cloud
Chances are your organization is adopting cloud computing in one way or another -- or in multiple ways. Understanding the skills you need and how cloud affects IT operations and networking will help you adapt.
Video
Slideshows
Twitter Feed
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.
Flash Poll