IBM last week disclosed plans to acquire an Indian business-services firm that has provided offshore customer service for Amazon.com, Sprint, Yahoo, and a number of other well-known U.S. companies. Daksh eServices operates customer-care centers in New Delhi and Mumbai, and recently opened a center in the Philippines. Other U.S. tech vendors are expected to follow IBM's move to grab a share of the growing market for business-processing outsourcing abroad (see story, "IBM To Buy Service Provider In India").
InformationWeek Tech Digest, Nov. 10, 2014Just 30% of respondents to our new survey say their companies are very or extremely effective at identifying critical data and analyzing it to make decisions, down from 42% in 2013. What gives?