IBM last week disclosed plans to acquire an Indian business-services firm that has provided offshore customer service for Amazon.com, Sprint, Yahoo, and a number of other well-known U.S. companies. Daksh eServices operates customer-care centers in New Delhi and Mumbai, and recently opened a center in the Philippines. Other U.S. tech vendors are expected to follow IBM's move to grab a share of the growing market for business-processing outsourcing abroad (see story, "IBM To Buy Service Provider In India").
Top IT Trends to Watch in Financial ServicesIT pros at banks, investment houses, insurance companies, and other financial services organizations are focused on a range of issues, from peer-to-peer lending to cybersecurity to performance, agility, and compliance. It all matters.
Join us for a roundup of the top stories on InformationWeek.com for the week of September 18, 2016. We'll be talking with the InformationWeek.com editors and correspondents who brought you the top stories of the week to get the "story behind the story."