IBM last week disclosed plans to acquire an Indian business-services firm that has provided offshore customer service for Amazon.com, Sprint, Yahoo, and a number of other well-known U.S. companies. Daksh eServices operates customer-care centers in New Delhi and Mumbai, and recently opened a center in the Philippines. Other U.S. tech vendors are expected to follow IBM's move to grab a share of the growing market for business-processing outsourcing abroad (see story, "IBM To Buy Service Provider In India").
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IT Strategies to Conquer the CloudChances are your organization is adopting cloud computing in one way or another -- or in multiple ways. Understanding the skills you need and how cloud affects IT operations and networking will help you adapt.