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10/31/2008
07:47 PM
Melanie Turek
Melanie Turek
Commentary
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Verizon Plugs UC

I joined an analyst call with the folks from Verizon today, in which they updated us on their approach to--and services for--UC. Here are a few higlights:

  • Verizon sees a lot of interest in UC (thousands of customers are evaluating it), but says that most of them don't have the technical expertise needed to implement a truly unified infrastrucutre (enter Verizon's professonal services).
  • Verizon believes the high-profile nature of UC deployments also makes failure a scary proposition for IT proponents; as a result, they're taking their planning and evaluations very carefully.
  • Verizon is making a lot of noise around embedding UC into business processes.
  • One customer, with 14,000 employees, has dropped its use of Cisco Personal Communicator and is instead relying on OCS and Verizon's services.
  • Cost savings has and continues to be a huge motivator for Verizon's UC customers.

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