I joined an analyst call with the folks from Verizon today, in which they updated us on their approach to--and services for--UC. Here are a few higlights:
Verizon sees a lot of interest in UC (thousands of customers are evaluating it), but says that most of them don't have the technical expertise needed to implement a truly unified infrastrucutre (enter Verizon's professonal services).
Verizon believes the high-profile nature of UC deployments also makes failure a scary proposition for IT proponents; as a result, they're taking their planning and evaluations very carefully.
Verizon is making a lot of noise around embedding UC into business processes.
One customer, with 14,000 employees, has dropped its use of Cisco Personal Communicator and is instead relying on OCS and Verizon's services.
Cost savings has and continues to be a huge motivator for Verizon's UC customers.
IT's Reputation: What the Data SaysInformationWeek's IT Perception Survey seeks to quantify how IT thinks it's doing versus how the business really views IT's performance in delivering services - and, more important, powering innovation. Our results suggest IT leaders should worry less about whether they're getting enough resources and more about the relationships they have with business unit peers.
What The Business Really Thinks Of IT: 3 Hard TruthsThey say perception is reality. If so, many in-house IT departments have reason to worry. InformationWeek's IT Perception Survey seeks to quantify how IT thinks it's doing versus how the business views IT's performance in delivering services - and, more important, powering innovation. The news isn't great.
InformationWeek Must Reads Oct. 21, 2014InformationWeek's new Must Reads is a compendium of our best recent coverage of digital strategy. Learn why you should learn to embrace DevOps, how to avoid roadblocks for digital projects, what the five steps to API management are, and more.