I joined an analyst call with the folks from Verizon today, in which they updated us on their approach to--and services for--UC. Here are a few higlights:
Verizon sees a lot of interest in UC (thousands of customers are evaluating it), but says that most of them don't have the technical expertise needed to implement a truly unified infrastrucutre (enter Verizon's professonal services).
Verizon believes the high-profile nature of UC deployments also makes failure a scary proposition for IT proponents; as a result, they're taking their planning and evaluations very carefully.
Verizon is making a lot of noise around embedding UC into business processes.
One customer, with 14,000 employees, has dropped its use of Cisco Personal Communicator and is instead relying on OCS and Verizon's services.
Cost savings has and continues to be a huge motivator for Verizon's UC customers.
The Business of Going DigitalDigital business isn't about changing code; it's about changing what legacy sales, distribution, customer service, and product groups do in the new digital age. It's about bringing big data analytics, mobile, social, marketing automation, cloud computing, and the app economy together to launch new products and services. We're seeing new titles in this digital revolution, new responsibilities, new business models, and major shifts in technology spending.
What The Business Really Thinks Of IT: 3 Hard TruthsThey say perception is reality. If so, many in-house IT departments have reason to worry. InformationWeek's IT Perception Survey seeks to quantify how IT thinks it's doing versus how the business views IT's performance in delivering services - and, more important, powering innovation. The news isn't great.