Calabrio Applies Web 2.0 Principles To Call Center Optimization
At Enterprise Connect 2011, TechWeb's David Berlind meets up with the folks from Calabrio to find out what makes its call center workforce optimization solution unique. Calabrio says its Web 2 approach makes for a greatly simplified user experienceInformationWeek
Big Data, Big Social, Big MDMIn Episode 3 of Valley View, hosts David Berlind and Fritz Nelson have guests from Google, Chart.io, MetaMarkets, telyHD, Good Technology, Mobile Iron and the CIO of the San Francisco Symphony.
Valley View: SAP, National Field, Lytro, HP and moreValley View features SAP President Sanjay Poonan on the company's steller financial results, National Field demo'ing its social enterprise software, and a gadget roundup -- Lytro's amazing camera, HP Ultrabook, Basis health watch and much more.
Tech News: It's All A JokeFor each episode of Valley View, our monthly live web TV show, we like to start out with a little bit of a news update . . . complete with sarcasm and cheap shots, because there's nothing worse than an industry that takes itself too seriously.
National Field: The Data Driven Social EnterpriseThe Obama campaign used National Field in 2008 to bring together, and share all of the data around its outreach efforts -- all of its calls, contacts and meetings were tracked every day using the social enterprise platform. Watch this demo for more.
CES 2012 in Three MinutesHere's a compressed version of some of the hottest gadgets we saw at CES 2012.
Three Hot Gadgets: Basis Watch, HP Ultrabook, Lytro CameraVideo demonstrations of Basis health monitoring wristwatch, Lytro camera (which captures the entire light field) and HP's high-end Ultrabook, the Envy Spectre 14. These were some of the hottest gadgets we saw at CES 2012.
SAP's Bold Desires: Leadership In Cloud, Mobile, Big DataSAP has bold plans. One of the world's biggest software companies has been moving into mobile, the cloud, and big data through acquisition and organic product development, and company executives have committed to becoming the leader in each market.
Ford SYNC AppLink: Voice Control Mobile AppsFord shows off some of the newest applications that take advantage of its SYNC AppLink, including NPR and SYNC Destinations. With these, drivers can use voice commands to play NPR stations, find destinations, and report incidents.
Lytro Camera Captures Light Field, ImaginationThe much-hyped Lytro camera captures the entire light field, allowing photographers take picutres that can be refocused after the fact. We get a demonstration of the camera and its compelling capabilities at CES.
PowerTrekk Fuel Cell: Water To Charge Your iPhoneRecharging a phone or camera in a remote location can now be done using water . . . and the PowerTrekk Fuel Cell, which is pricey, but probably worth it for adventurers out in the middle of nowhere.
nVolt Recharges Phone With A SpinnVolutions uses rotational inertia (kinetic energy) to charge a mobile phone. Although the product won't be available until the end of the year, the price will be just right: about $25.
Alcatel-Lucent Showcases Connected Consumer ExperiencesFrom emergency vehicles loaded with the most modern video communications systems to collaborative health and fitness applications, Alcatel-Lucent showcases the possibilities of an fully connected world at CES.
RIM QNX Porsche: A Computer With WheelsResearch In Motion's concept Porsche demonstrated what its QNX platform is capable of providing, and there are some pretty exciting developments under the hood.
SAP CIO On The Consumerization Of ITSAP's Oliver Bussmann says CIO need to consider how they can provide apps and management platforms so folks can work on whatever device works for them.
ZyXEL Serves Up Home Automation SolutionsZyXEL moves beyond simply selling gear to carriers, and works to create an ecosystem for applications that can benefit consumers.
iPhone 3D? Spatial View's 3DeeSlide Does ItSpatial View demonstrates its iPhone and laptop 3D lenses, as well as its 3DeeCentral content portal.
RIM BlackBerry OS 7.1 PreviewedResearch In Motion demonstrated the newest upgrade to its BlackBerry Operating System at CES this week. Key features include: BlackBerry Tag using NFC, a mobile hotspot feature and WiFi calling.
RIM's PlayBook 2.0 PreviewResearch In Motion was demonstrating the next release of its BlackBerry PlayBook operating system at CES. It includes native e-mail and calendar apps, an Android player and user interface improvements.
Lead A Safer Life With Aftershokz Bone-Conduction HeadphonesVoxLinc was at CES 2012 showing off its Aftershokz headphones that rely on bone conductiond for users to hear the audio being passed through them. One advantage is less ear drum damage. The other is hearing more of what's going on around you.
CES 2012: Shoot Missiles At Co-Workers With iOS-Controlled LauncherFun is always a major theme at CES 2012. For owners of iOS-based devices who want to declare war on their co-workers, Dream Cheeky's iOS-based, remote (Bluetooth) controlled missile launcher could be a good weapon of choice.
Viewsonic's Tablet Extravaganza: E70 and 10E (Android), 10pi (Windows)Viewsonic is a bit late for the tablet wars, but jumped in with three new offerings. The Android versions are priced aggressively, but the Windows unit . . . not so much.
Viewsonic's Strapping Universal Display Is ImpressiveThe 10-point multitouch display is more than just a monitor, but a versatile companion system for phones, tablets and laptops.
Mobile 3D, Glasses-Free AND High QualityMasterImage 3D was demonstrating smartphone and tablet reference platforms at CES. The patented technology was as clear as any 3D we've seen in this form factor.
Basis Wrist Watch Measures Multiple Health FactorsCapturing motion, skin temperature, heart rate, and more, the Basis watch can help measure and understand a variety of health factors.
HP's High-End Ultrabook Is SplashyThe Envy Spectre 14, unveiled at CES this week, includes a high-resolution screen, Beats Audio and NFC; it's also pricey.
Gorilla Glass 2: 20% Thinner, Just As DurableCorning demonstrated its latest Gorilla Glass 2 at CES, showing that it can withstand the same battering as the original, despite being slimmer.
Samsung's Galaxy Note, Tab 7.7 Blend Phone, Tablet WorldsSamsung unveiled two new devices at CES 2012 this week: a 5.3-inch phone, called Galaxy Note; and a super-thin Galaxy Tab 7.7 tablet. The Galaxy Note will run on AT&T's 4G network; the Tab 7.7 on Verizon's.
CES 2012: Neat's Nifty Scanning For Small BusinessesScanning isn't dull when it can turn your paper receipts into an expense report (or a tax report). The company announced a cloud and mobile offering at CES.
CES 2012: Aurasma's Augmented Reality Browses The WorldWith a simple smart phone camera and Aurasma's free app (iPhone and Android), end users can get video layered onto images in the real world. Browsing the world has never been this much fun.
CES 2012: Tobii Eye-Tracking User InterfaceEye-tracking technology lets users control a PC or tablet experience simply with their eyes, but it's still a bit futuristic.
CES 2012: DIY Custom-Fit EarbudsSonomax Eers lets users make their own custom-fit in-ear headphones. The process is fast, affordable and safe.
CES 2012: Solar Charged--Powering Phones, Laptops On The GoGoal Zero combines solar panels with heavy-duty rechargers, for a variety of portable (and not so portable) devices.
iPhone Pulse Oximeter: There's An App For ThatZensorium Tinke connects to an iPhone and measures heart rate, respiration and blood oxygen.
Valley View: Hot Trends, Cool ToysEp. 1 of Valley View, streamed live from our San Francisco headquarters, featured HP Chairman Ray Lane, Box.net CEO Aaron Levie and Omar Baldonado of BigSwitch, a company synonymous with OpenFlow. Plus some of the hottest new gadgets.
HP Chairman Ray Lane: Focus On InnovationAs HP emerges from one of the most tumultuous years in its history, the company's Chairman talks about how the company will tackle the competition, and return to its roots of invention and innovation.
Holiday Gift Guide For Tech Gadget LoversNeed a gift idea for the tech gadget geek in your life? Here are several of the hottest new tech toys for the 2011 holiday season, from the Looxcie Camera to the Logitech Harmony Link to the Amazon Kindle Fire, and much much more.
Popular This Week
- Valley View: SAP, National Field, Lytro, HP and more 284/899
- RIM's PlayBook 2.0 Preview 170/5386
- Big Data, Big Social, Big MDM 103/103
- Three Hot Gadgets: Basis Watch, HP Ultrabook, Lytro Camera 82/647
- CES 2012: Shoot Missiles At Co-Workers With iOS-Controlled Launcher 72/715
- Gorilla Glass 2: 20% Thinner, Just As Durable 64/5607
- RIM BlackBerry OS 7.1 Previewed 50/802
CES 2012: Belkin Previews Thunderbolt Docking Station Prototype 49/629- nVolt Recharges Phone With A Spin 45/3908
- CES 2012: Aurasma's Augmented Reality Browses The World 36/1204
- RIM QNX Porsche: A Computer With Wheels 35/5742
- Basis Wrist Watch Measures Multiple Health Factors 30/453
- Tech News: It's All A Joke 29/137
- Mobile 3D, Glasses-Free AND High Quality 29/479
- Samsung's Galaxy Note, Tab 7.7 Blend Phone, Tablet Worlds 29/1218
- CES 2012: DIY Custom-Fit Earbuds 28/1784
- iPhone 3D? Spatial View's 3DeeSlide Does It 27/11254
- iPhone Pulse Oximeter: There's An App For That 27/535
- CES 2012 in Three Minutes 26/316
iPhone Battery Cases Compared 26/958
More InformationWeek Videos
- Box.net CEO Aaron Levie Takes On Microsoft
- How OpenFlow Changes Networking
- “Big Data, Big Decisions, Big Impact" - Michael Dell speaks with IWTV at Web 2.0 Summit
- Solar-Powered Mobile Device Charging Goes Social
- Consumerization of IT: A View From The Real World
- Q&A: Reid Hoffman, Partner at Greylock, Co-Founder & Executive Chairman of LinkedIn
- High Order Bit: PepsiCo Inc. -- Frank Cooper and Shiv Singh
- The Co-Founders of Quora have a conversation with John Battelle
- David Morin, Founder of Path, propses a more intimate social networking platform
- Google Plus will now support Google App account users within days, Vic Gundotra, Google's Senior Vice President of Engineering said on Wednesday at Web 2.0 Summit in San Francisco.
- CTO for Facebook, Bret Taylor, addresses the Web 2.0 Summit audience with a description of Facebook's back-end.
- David Hornik hosts a Pivot discussion about what our cars can tell us about ourselves
- Web 2.0 Summit High Order Bit with Deanna Brown, CEO of Federated Media
- Web 2.0 Summit Pivot Speech: Mitchell Baker, Chairman for Mozilla Foundation
- Web 2.0 Summit Pivot Speech: Mike Olson, CEO for Cloudera
- Salman Khan, Founder of Khan Academy, speaks at Web 2.0 Summit about is new "school of thought"
- MC Hammer announces his new Search Engine at Web 2.0 Summit
- Pandora Founder & CSO Tim Westergren talks about Pandora's beginning and new directions for the company
- Chariman & CEO of Dell, Michael Dell, discusses HP’s uncertain future and new opportunities for Dell
- Microsoft CEO, Steve Ballmer, speaks at Web 2.0 Summit in San Francisco
- Sony Announces PSVita at Web 2.0 Summit!
- Web 2.0 Summit: Self Expression through Social Media- Chris Poole
- President & CEO of eBay, John Donahoe, describes the future of e-commerce
- Sean Parker, co-founder of Napster and Facebook, speaks on the future of data sharing.
- This Year In IT: More Comedy Than Tragedy
More Video »
