Shaun Coyne, CIO of Toyota Financial, On Software Innovation
Business intelligence technology and analytics put the "I" back in CIO, says Shaun Coyne, CIO of Toyota Financial. At financial firms like his, whose stock and trade is information, business intelligence drives innovation, customer intimacy, and new product development. As for emerging technologies, grid computing and software as a service will go a long way toward reducing his company's operating costs, Coyne says, and Web 2.0 is important as his customer demographic gets younger.
