How SOA Enables Agility In Business, Even A Utility
As part of our ongoing Internet Evolution series, we sat down with IBM VP of Websphere, Sandy Carter, and Austin Energy CIO Andres Carvallo to talk about SOA. Carter talked about agility -- how processes in some organizations are now changing weekly. Carvallo talked about how customers were expecting an Internet driven, consumer experience with a timely response. Tune in to hear about the interesting things Austin Energy is doing with SOA, including building customer portals and SOA-enabling its call center.r
