Virtual Call Centers
Transera lets you host call center agents from anywhere in the worldInfrastructure
Valley View: Hot Trends, Cool ToysEp. 1 of Valley View, streamed live from our San Francisco headquarters, featured HP Chairman Ray Lane, Box.net CEO Aaron Levie and Omar Baldonado of BigSwitch, a company synonymous with OpenFlow. Plus some of the hottest new gadgets.
HP Chairman Ray Lane: Focus On InnovationAs HP emerges from one of the most tumultuous years in its history, the company's Chairman talks about how the company will tackle the competition, and return to its roots of invention and innovation.
How OpenFlow Changes NetworkingOpenFlow is a new standard made for virtualized server environments. It is a software-defined way of controlling network traffic, completely changing their architecture. BigSwitch, one of the early players, shows us at the Valley View Whiteboard.
CEO of salesforce.com speaks to the impact of Social Media on enterprise decision-makingMarc Benioff, CEO of salesforce.com, uses social media as a way to gauge the reaction of consumers to the enterprise decisions surrounding their lives. What will the future of enterprise-consumer relationships look like?
FedEx CIO Rob Carter: Dominant DesignOne of the world's well-known CIOs provides an in depth look at how FedEx is building its data centers of the future. Carter discusses the trend toward "dominant design" -- the ability to leverage standards for speed and competitive advantage.
HP Chairman Ray Lane On VisionHP's Chairman, Ray Lane, sat down for an exclusive fireside chat and discussed the company's strategy, product direction and some of the missteps in communicating all of that to its customers.
CA's 3Tera AppLogic Graphically Deploys Stacks To Data CentersAt Cloud Connect 2011 in Silicon Valley, TechWeb's David Berlind gets a demonstration of CA's recently acquired 3Tera AppLogic graphical private cloud deployment tool.
Aastra Announces Bluestar HD VideoConferencing "App Phone"At Enterprise Connect, Aastra announced a video phone that does 720p HD videoconferencing as well as HD audio. But what's most interesting about the phone is that runs of a Linux platform that can serve 3rd-party developed applications to the phone.
Harmon.ie Bests Microsoft On Integration Of Outlook With SharepointHarmon.ie was at Enterprise Connect demonstrating how Sharepoint usage can be a more natural part of a knowledge worker's workflow than how Outlook natively does it now. It supports Exchange, Lotus Notes/Dominoe, and Google Apps.
Calabrio Applies Web 2.0 Principles To Call Center OptimizationAt Enterprise Connect 2011, TechWeb's David Berlind meets up with the folks from Calabrio to find out what makes its call center workforce optimization solution unique. Calabrio says its Web 2 approach makes for a greatly simplified user experience
HP's "Executive Deskop": One Part TouchScreen. One Part Vidyo.HP was at Enterprise Connect showing off it's "Enterprise Desktop." Basically, a Windows-based HP desktop system with HP's 27" TouchScreen coupled with the Vidyo multipoint videoconferencing technology that HP sell and supports globally.
Cisco Launches VoIP Solution Aimed At Mid-MarketClaiming that it didnt have a competitive VoIP play in the mid-market (companies of 300 people or less) until now, Cisco launched its Business Communications Manager 3000 at Enterprise Connect 2011 in Orlando. TechWeb's David Berlind gets the scoop.
Avaya's Flare Seamlessly Unifies Communications Into TabletsAt Enterprise Connect 2011 in Orlando, TechWeb's David Berlind meets up with Avaya to get a demonstration of the company's Flare: a tablet-based unifed communications solution that runs on both Avaya's Andorid-based tablets and, eventually the iPad.
A VoIP Soft Phone That Runs On The Samsung Galaxy TabTechWeb's David Berlind stops by Samsung's booth at Enterprise Connect 2011 in Orlando to get a look at how the company plans to integrate it's Android-based Galaxy Tab tablet with its SoftSwitch IP telephony solution.
Snom's VoIP Server Hardware And DECT-Based Cordless VoIP Phonesnom was at Enterprise Connect 2011 showing off its latest VoiP server hardware. Previously, snom shipped VoIP server software that would run on any Intel server (eg: Dell's). Now, snom offers a turnkey rack mountable server as well.
Vidyo's Multipoint Videoconferencing Scales Well At Extremely Low CostAt the Enterprise Connect conference in Orlando, FL, TechWeb TV's David Berlind gets a demo of Vidyo's latest multipoint videoconferencing technologies from the company's director of product marketing Mark Noble.
UMass Dartmouth Opens the Door to Scientific Discovery With New IBM TechnologyUMass Dartmouth Physics department completed research proving POWER7 is 5x-8x faster than Intel Xeon. Calculations that used to take a month to run now take less than a week.
Kubisys Takes Snapshots Of Production Environments For TestingAt Interop NYC 2010, Kubisys shows InformationWeek TV how to use its appliance to take a snapshot of a entire production environment, and then to do regression testing of patches and upgrades against that (instead of the production setup).
Napatech’s Line-Speed Ethernet Accelerators Target Appliance OEMsAt Interop NYC 2010, InformationWeek TV gets a look at Napatech's line speed "accelerated" Ethernet adapters. Using acceleration firmware, the adapters do the heavy lifting of transmission and capture so a system's CPUs don't have to break a sweat.
Interop Tchotchke Report: Attendee Scores A Bag Of SchwagAt Interop NYC 2010, InformationWeek's Fritz Nelson finds an attendee roaming the floor with a bag so full of schwag that would make most professioanl trick-or-treaters jealous.
Alertsite Adds Mobile Performance To Its Web App Benchmarking SuiteAlertsite was at Interop 2010 NYC and gave InformationWeekTV a demo of how its ability to test Web application performance from anywhere in the world can now be used to test the performance of the mobile end-user’s experience.
Citrix Delivers Virtual Desktops And Apps To iPad And Other Mobile DevicesAt Interop NYC 2010, InformationWeek TV gets a demonstration of how now, in addition to delivering virtualized desktops and Windows apps to PCs and Macs, Citrix can also deliver them to mobile devices including iPads, iPhones, and Android devices.
NTRglobal: Manage Mobile & Desktop Apps From The CloudAs more software is offered as a cloud service, many CIOs are reluctant to move precious data and key apps to the cloud. But some important, but less strategic items make sense. NTRglobal puts asset and event management in its hosted service.
Maestro 3 Heterogeneously Choreographs, Automates App Dev LifecycleAt Interop NYC, Maestro Dev showcased its latest Maestro 3 app dev choreography environment -- a cloud-based solution that stitches together the discreet steps (build, test, deploy, etc.) of application development, using existing tools for each step
WildPackets: 10Gig-Ready Packet CaptureWildPackets brand new packet capture system at 11.6 Gbps will make your enterprise 10 Gig-ready. Of course, this doesn't come cheap.
Quest Manages Anytime, Anywhere, Any Device To Any Virtual DesktopFrom the show floor at Interop 2010 in NYC, InformationWeek TV gets a demonstration of Quest Software’s vWorkspace virtual desktop and application management solution.- Alertsite Adds Mobile Performance To Its Web App Benchmarking SuiteAlertsite was at Interop 2010 NYC and gave InformationWeekTV a demo of how its ability to test Web application performance from anywhere in the world can now be used to test the performance of the mobile end-user’s experience.
LifeSize: Less Expensive, High Quality TelepresenceLifeSize introduced several enhancements to its telepresence solutions, including a 10x high def camera for its room-based systems, an executive solution in partnership with LG, and new MCUs for high-def multipoint video.
Net Optics Director Helps Conquer Spans InadequaciesThere are lots of problems with using Spans ports, and usage is starting to decline, especially because they can introduce errors. Net Optics Director provides a better return on investement because it can isolate key traffic.
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