The state hopes an outsourcing deal will modernize its IT infrastructure, save jobs, and spur development. All this, and the work stays local.
State CIOs are in a jam. Like their private-sector counterparts, most are trying to deliver new applications and services and modernize aging IT infrastructures on no-frills budgets. Yet, political considerations rule out a cost-cutting tactic widely employed elsewhere: offshore outsourcing.
Virginia says it has an answer, one that could serve as a model for other states. Virginia last week became the first state to hand over the bulk of its IT operations to one vendor through a 10-year outsourcing agreement that will pay defense contractor Northrop Grumman Corp. more than $2 billion. The deal, if approved by state legislators, is designed to save the state $200 million, upgrade its IT systems, spur economic development and IT education, and save state tech workers' jobs.
Technology Secretary Huang says "the appetite just wasn't there" for increased IT spending.
It's a calculated move to hand off a state's entire IT operations to a single vendor. Some businesses, such as Procter & Gamble Co., have taken similar steps ("Selling Soap, Razors--And Collaboration," Nov. 14, p. 49), while others, such as General Motors Corp., use multiple IT suppliers for redundancy and to encourage price competition. But Virginia's leaders tried to forge a please-all-parties agreement, which could make success more difficult.
"This partnership will provide high-tech jobs with good salaries," Gov. Mark Warner said at a news conference in Lebanon, Va., last week. A possible candidate for president in 2008, the outgoing Democratic governor needed to find an approach that would solve many of the state's biggest IT problems without sending tech jobs overseas.
And the problems are extensive. Virginia's IT services are delivered piecemeal to departments, rather than statewide. Many of its IT workers are approaching retirement age, and its infrastructure is creaky. "Our data center is over 20 years old and is a security risk," Secretary of Technology Eugene Huang says. He contends that Virginia's $220 million annual IT budget isn't keeping pace with its needs. "We tried to get increased funding for IT projects, but the appetite just wasn't there," Huang says.
In a bidding process that involved well-known IT outsourcing specialists, including EDS and IBM, Northrop Grumman, best known for its work for the military, was the surprise choice. "They not only are going to manage operations within our current budget, but they're providing us with new and improved infrastructure," Huang says. Northrop Grumman will operate and maintain Virginia's mainframe, server, desktop, and network operations. The state also is set to tap CGI-AMS to roll out new applications designed to modernize the delivery of numerous services to Virginia residents. Northrop Grumman is partnering with Hewlett-Packard and Gateway in the implementation.
Virginia Gov. Warner contends the deal "will provide high-tech jobs with good salaries."
Photo by Andre Teague/Bristol Herald Courier/AP
Northrop Grumman appears to have won the deal in part because it's planning to use the Virginia operations as a base for growing its outsourcing business. It agreed to build data centers in underdeveloped areas of the state, earmarking more than $55 million to build a 130,000-square-foot data center in Lebanon and a 167,000-square-foot operations center in a long-vacant technology park in Chesterfield County. Yet only 20% of the seats at the Lebanon center will be devoted to Virginia state government work--the rest will be filled by contracts that Northrop Grumman hopes to bring in by attracting more IT outsourcing work from businesses and other governments. "This is a new model for economic development," Huang says. The state expects the initiative will add more than 1,000 private-sector IT jobs. The contractor also will fund IT-education programs at the University of Virginia.
With no offshore component, the agreement also defuses a political bomb that has brought down other state outsourcing deals: More than 900 state IT workers will be offered jobs at Northrop Grumman with 4% salary increases and signing bonuses. The company must retain the workers for at least a year.
Other states have tripped up as they've tried to navigate the political sensitivities of outsourcing. New Jersey and Indiana have drawn opposition over plans to use low-wage IT contractors in India. Connecticut in 1999 scuttled what was supposed to have been a comprehensive deal with EDS worth up to $1.5 billion. Protests from labor, combined with intense public scrutiny, ultimately killed it.
Virginia officials courted employees before proceeding with the Northrop Grumman contract, a strategy that seems to have paid off. "Taking care of employees is both the morally right thing to do and the smart business thing to do," says Bryan Drake, a state IT employee and member of the Virginia Governmental Employees Association.
The Business of Going DigitalDigital business isn't about changing code; it's about changing what legacy sales, distribution, customer service, and product groups do in the new digital age. It's about bringing big data analytics, mobile, social, marketing automation, cloud computing, and the app economy together to launch new products and services. We're seeing new titles in this digital revolution, new responsibilities, new business models, and major shifts in technology spending.
What The Business Really Thinks Of IT: 3 Hard TruthsThey say perception is reality. If so, many in-house IT departments have reason to worry. InformationWeek's IT Perception Survey seeks to quantify how IT thinks it's doing versus how the business views IT's performance in delivering services - and, more important, powering innovation. The news isn't great.