VoiceCon is the big event for IP Telephony, Converged Networks and Unified Communications and it will be here in San Francisco next week. As always, the VoiceCon Team have built a first-class conference program and are sure to have a blow out week. I'm particularly looking forward to VoiceCon this year because I think there are interesting questions around how next generation converged networks with Unified Communications, mobility, presence and SOA intersect with the changes taking place in the software world and around social computing. I'm especially going to be looking for how the big UC vendors address this intersection during their talks. Some of the sessions I plan to attend are:
Karen Dean, Director, Global Telecommunications, Black & Decker. Karen will discuss the process and lessons learned from migrating to IP Telephony and converged networks. She leads a team responsible for telecommunications technology strategy, procurement, deployment and operations for 70 Black & Decker offices worldwide, plus 135 retail locations, 11 call-center sites and 2,000 remote workers.
Gurdeep Singh Pall, Corporate Vice President, Unified Communications Group, Microsoft: Gurdeep is responsible for developing Microsoft's Unified Communications and voice over Internet protocol (VoIP) strategy, and his teams are responsible for Unified Communications product and service deployment.
Michael Rhodin, General Manager, Lotus Software, IBM and Ron Sebastian, Executive IT Architect, IBM: Unified Communications is driving more flexible, real-time business models that allow organizations to respond quickly to emerging marketplace opportunities and competitive threats. Mr. Rhodin will share IBM's vision and strategy for an open standards-based landscape that fuses communications and collaboration to support workplace requirements and foster an open ecosystem of partners innovating with custom solutions. He will also discuss how social networking can be used to unlock and leverage skills within organizations?and beyond.
Sessions: SOA, IP Telephony and Improving Business Processes Service Oriented Architectures (SOA) have emerged as key for integrating voice systems with business process applications. But what are the details of SOA, and where are they likely to trip you up? This session will define and describe Service Oriented Architectures and explain how SOA concepts, protocols and technologies are being extended into voice systems and infrastructure to connect with business applications. You will better understand SOA and how it will affect your network.
Fixed/Mobile Convergence: What's Real for the Enterprise? The idea of fixed/mobile convergence (FMC) is that both voice and data users should be able to move between wireless and wireline networks without having to break and then reestablish the connection. For voice applications, FMC has been implemented in various ways, such as the "extension to cellular" feature. Are these types of enterprise-centric solutions the best for your network, or is there more to be gained from FMC with transparent handoffs to/from the cellular network? Do users even need FMC in the first place? This session will help you understand the range of FMC options and the status and prospects for more functional fixed/mobile convergence solutions.
Presence: New Cornerstone of Enterprise Communications? Dynamic, robust presence capabilities are the key to providing much of the efficiency and transformation promised by Unified Communications. In this session, a panel of leading vendors will review current and pending presence capabilities, including applications, benefits and federation between enterprises. You will come away with an understanding of what you need to do to provide true presence capabilities to all your workers who need it, in whatever media they use.
The Business of Going DigitalDigital business isn't about changing code; it's about changing what legacy sales, distribution, customer service, and product groups do in the new digital age. It's about bringing big data analytics, mobile, social, marketing automation, cloud computing, and the app economy together to launch new products and services. We're seeing new titles in this digital revolution, new responsibilities, new business models, and major shifts in technology spending.
What The Business Really Thinks Of IT: 3 Hard TruthsThey say perception is reality. If so, many in-house IT departments have reason to worry. InformationWeek's IT Perception Survey seeks to quantify how IT thinks it's doing versus how the business views IT's performance in delivering services - and, more important, powering innovation. The news isn't great.