Pity poor Oracle. It has to sit and watch the CRM market move forward while it waits to complete its $5.85 billion acquisition of Siebel Systems Inc. Salesforce.com Inc. is about to launch an on-demand software-testing environment. Open-source vendor SugarCRM Inc. is launching a new version that should make it more attractive for large companies. And Microsoft last week introduced Microsoft Dynamics CRM 3.0. But don't feel sorry for Larry Ellison, who's probably filling the time plotting his next big buy.
Building A Mobile Business MindsetAmong 688 respondents, 46% have deployed mobile apps, with an additional 24% planning to in the next year. Soon all apps will look like mobile apps – and it's past time for those with no plans to get cracking.