UBM: TECH DIGITAL RESOURCE LIBRARY

The Customer Service Balancing ACT

by Jive

Oct 09, 2013

Download Want to rein in support costs without sacrificing service quality and customer satisfaction? You can. New social business solutions eliminate the traditional service trade-offs, providing an optimal combination of assisted peer-to-peer support communities, call deflection, selective escalation and productivity-enhancing collaboration. The result? Reduced call volume and faster resolution times, happier customers and lower costs.


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