TECH DIGITAL RESOURCE LIBRARY

World Class Dashboard for Better Business Outcomes Revealed

by myDials

Jan 26, 2010

Download Companies are examining operational performance more closely as they strive to improve efficiency and effectiveness across all aspects of the business. Traditional measures of business success are primarily financial in nature and tend to report historical outcomes. While these measures enable some understanding and analysis of past performance, they are not sufficient to determine the practical actions required to optimize operational performance.

Additional performance metrics have been used to address the issue of performance improvement. The first approach has been to identify Key Performance Indicators or KPI metrics that are aligned with the corporate strategy and typically measure progress toward achieving strategic goals. KPI metrics are useful for ensuring strategic alignment across the various organizations within the company and illustrate whether strategic goals are achieved. However, they measure results achieved in a past period and don�t provide insight into the activities and drivers of those results, particularly within a period.

This leads to the need for another category of performance metrics called Key Performance Drivers or KPD metrics. A KPD is a measure that directly affects a business outcome or achievement of a KPI. These KPD metrics can be:

• A leading indicator or early warning that a situation exists that if not addressed will    lead to a poor result;
• A performance metric that is associated with a preceding step in a value stream or    business process; or
• A metric that contributes directly to a KPI and may be a component in the way


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