Source: IBM

Date: December 2010

Type: White Paper

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Overview: We have been at BPM for quite some time now—almost a decade! We hear quite often from our customers at the beginning of their BPM initiative that they have high hopes and big plans for BPM in their company as a core capability to drive process improvement across the business. They are eager to find out what they can do to ensure a successful BPM program. Over time we have captured the “habits” of our customers that have proven to be successful with BPM on a long-term basis.

What do they do at the beginning that sets them up for suc-cess? How do they invest along the way? And how do they really establish an enterprise-wide BPM capability?

We decided to present these suggested guidelines around the framework of Stephen R. Covey’s book, The 7 Habits of Highly Effective People. The basic point he makes is that you have to have a paradigm shift in order to be effective—you have to think about things a little differently.

There are progressions and stages that you need to go through in terms of building up your capability to become more effective. The first stage is about working on yourself as an individual, and later progressing to become someone who can have a significant effect across your community. BPM follows this same strategy.

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