Authored on: Apr 19, 2013
Download Anyone who has worked an IT Service Desk knows that on average 80 percent of incident & problem management time is spent identifying and analyzing the root cause of an incident... less than 20% is dedicated to fixing the underlying issue. Knowledge is power. Make IT administrators heroes by significantly reducing MTTR and IT executives happy by increasing service availability. This eBook provides problem detection methods, tips for improving root cause analysis, and outlines several approaches for root-cause analysis.