AIIM Industry Watch: Business Process Management - are we making the most of content-driven processes?
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By its nature, BPM is an intrusive technology. It has an excellent track record of investment return largely achieved by changing and re-shaping business processes for higher performance. As an agent of such change, the implementation of BPM presents many challenges, particularly when a process crosses departmental boundaries, or when the proponents of the BPM project are not from within the Line of Business affected. In this report, AIIM International set out to explore these challenges – what are the motivation, what are the factors for success and what return on investment (ROI) is being achieved. We also measure planned levels of spend.