Best Practices for Enabling IT-as-a-Service
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Overview: For years, the promise of running IT departments like an internal service provider in an IT-as-a-Service (ITaaS) model has been elusive. The majority of IT spending is dedicated to "keep the lights on" activities, hindering IT's ability to keep up with the pace of business innovation. Virtualization and cloud computing services provide essential building blocks for the agility, flexibility, and "services" focus that IT needs to deliver to the business.
This white paper reveals 2011 ESG research on IT spending and explains how the right combination of software, hardware, and enablement services help standardize, provision, and automate IT environments. Learn how to accelerate your organization's journey to realize the benefits of ITaaS and cloud computing.