Authored on: Aug 29, 2014
For years, business process management (BPM) solutions have focused primarily on long-running, routine, and seldom-changing processes. BPM has successfully guided system integration and provided business intelligence and monitoring for a wide variety of predictable, repetitive tasks and activities.
But in this era of information-driven enterprises, routine automation is no longer enough. BPM must become smarter and nimbler. You need it to address your non-routine, ad-hoc processes such as customer service management or incident claims handling as adeptly as it manages fixed, structured processes such as running an assembly line. BPM must drive operational efficiencies, create unique business opportunities, and provide real-time insight into your business performance. In order to achieve this, you need an Agile BPM solution that delivers continuous process optimization, collaboration and cloud-extended communities.
Is your BPM solution agile enough? How do you identify and evaluate Agile BPM solutions on market? In this short guide, you will find a list of questions to check off when assessing Agile BPM solutions to ensure you'll have the capabilities you need to respond to your changing business dynamics.