JB Hunt, an IBM ECM Customer Case Study
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Overview: The challenges of manually managing tens of thousands of documents associated with the daily shipment transactions included an increasing amount of physical space devoted to document storage, delays in finding and accessing specific documents held in storage, risk of misplacing or losing a document, as well as costs and delays in making and forwarding copies. In 2000, J.B. Hunt made an initial investment in IBM ECM (Enterprise Content Management) to address these problems. Based on the success of the initial application, J.B. Hunt applied its experience and additional IBM ECM capabilities to address more complex business challenges, attacking three problematic areas - billing, dray carrier management and driver delay management.