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Overview: The challenges of manually managing tens of thousands of documents associated with the daily shipment transactions included an increasing amount of physical space devoted to document storage, delays in finding and accessing specific documents held in storage, risk of misplacing or losing a document, as well as costs and delays in making and forwarding copies. In 2000, J.B. Hunt made an initial investment in IBM ECM (Enterprise Content Management) to address these problems. Based on the success of the initial application, J.B. Hunt applied its experience and additional IBM ECM capabilities to address more complex business challenges, attacking three problematic areas - billing, dray carrier management and driver delay management.
People + Processes + Technology: Creating a Winning Formula for Customer Support
You might have the world’s best support professionals or the most sophisticated technologies – but if you don’t...
Impact Business Performance with BPM
To maximize your chances for success, you need the ability to continually optimize, streamline and align business processes to meet changing business needs for greater performance. Business process management (BPM) from IBM can help.
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