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SLM and BSM: The Future of IT Management. Are you Ready?

Source: ASG
Date: April 2008
Type: White Paper
Rating: (2)

Overview: Driven by globalization and competition, businesses increasingly look to IT to enable them to quickly adapt to changing business conditions, speed the delivery of products and services, and automate processes, all at lower costs. Additionally, service quality and positive customer experiences are also top priorities. The only way to meet these expectations is to cohesively manage IT—across the enterprise—from a business service point-of-view


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