People + Processes + Technology: Creating a Winning Formula for Customer Support
You might have the world’s best support professionals or the most sophisticated technologies – but if you don’t...

Impact Business Performance with BPM
To maximize your chances for success, you need the ability to continually optimize, streamline and align business processes to meet changing business needs for greater performance. Business process management (BPM) from IBM can help.

• Advanced Customer Insights - Know Your Customer Better
• Portability In The Cloud
• Operational Business Intelligence and the Place for SaaS

• Data Assessment Service Targets E-discovery, Compliance
• IT Owns E-Discovery
• The Future of Content Management

• Chopra, Kundra Urge Efficiency Role For Government IT
• Data.gov Heads For Overhaul
• SAP Delays Support Price Increase