Gartner: Top 10 Service Management Next Practices
Click here to download now
Overview: Gartner explores the new challenges of the cloud and everything-as-a-service models in this informative analyst paper, "Top 10 Service Management Next Practices." These new models demand new tools, skills and IT service management practices. Learn how future-ready practices and capabilities in people, processes, technology and business management can be differentiators for internal and external IT service providers.