Junta de Castilla y Leon Regional Government Case Study
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Overview: The regional government of Castilla y Leon, one of Spain's 17 autonomous regions, administers a broad range of social programs through its Social Services agency. More than 50,000 people benefit from the agency's social assistance programs for the disabled and elderly, and for child protection.
Read how they used advanced case management strategies from IBM, the agency created a centralized process-oriented management system for granting benefits and automating work that helps staff deliver equal and timely service to eligible citizens.