Driving IT Help Desk Efficiency with Customer-Centric Remote Support
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Overview: The IT help desk is a high-stress environment – and sometimes it can feel downright chaotic. While the obvious objective is to resolve technical issues, IT help desks also battle call length, employee dissatisfaction and low morale. IDC predicts that by 2011, 73 percent of the U.S. workforce will be mobile, inevitably increasing the pressure on the IT help desk. That’s why more companies are turning to Web-based, customer-centric remote support to support a burgeoning remote workforce.