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Overview: The world is awash in information. Exponential growth in the creation and storage of e-mail and other unstructured electronic business content has engulfed workers and swamped information systems, resulting in data and productivity losses, security breaches, and bloated infrastructures. Organizations are struggling to manage their business records amid increasingly complex legal and regulatory compliance pressures. This white paper is an urgent call for the promulgation of enterprise standards, strategically developed information architectures, and widespread adoption of advanced classification best practices and technologies that can scale and adapt to meet the information governance challenges at hand.
People + Processes + Technology: Creating a Winning Formula for Customer Support
You might have the world’s best support professionals or the most sophisticated technologies – but if you don’t...
Impact Business Performance with BPM
To maximize your chances for success, you need the ability to continually optimize, streamline and align business processes to meet changing business needs for greater performance. Business process management (BPM) from IBM can help.
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