Technology Business Management: Managing the Cost, Quality, and Value of IT Services
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Overview: Enterprise CIO's must manage IT budgets of hundreds of millions of dollars and reduce operating expense 10% to 15% year over year. While doing this, they must provide higher-quality service that "aligns with the business" and manage a service delivery stream that is being turned on its head. Just another day in IT. Luckily for them, this is a path that manufacturing went down in the 1980s, and that industry can provide some valuable lessons to IT. One lesson on the road to Lean operations is that IT needs the systems and processes in place to run a strategic business function.