Deliver Workload Automation Services to Business Users
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Overview: Workload automation touches every aspect of the business. It is made up of all scheduled and ad hoc processes that support critical business functions. Unfortunately, to gain status information on workload services, many business users must either submit service desk tickets or use informal communications, such as phone or email, to gain insight into how workloads are progressing. These manual approaches not only cause delays in the business user?s critical processes, but they also require the IT service desk to allocate - and pay for - resources to process the requests.