Transforming IT Culture to Assure Business Service Quality and Improve IT Operational Efficiency
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Overview: In an attempt to keep its head above water, IT has traditionally worked in a break-fix mode within operational silos, instead of looking holistically at all the IT components (applications, transactions, databases, networks and physical and virtual systems) that deliver a complete business service. Evolving to the next level of IT effectiveness requires a new level of integration and analysis of cross-silo management information.
This involves linking application status and root-cause information with infrastructure status and relating that to impact on IT service quality. Read this brief to learn how this approach to IT management can benefit your organization.