Discovering The Top 11 Areas For Hiring Process Improvement At The Small Business Administration
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Overview: The Small Business Administration (SBA) responded to the challenge to partner with the Office of Personnel Management (OPM) to assess SBA’s hiring process and devise a roadmap to improve the way in which SBA prepares its vacancy announcements, seeks viable applicants, and selects the best qualified. This first courageous step uncovered realities about habits that had solidified largely unnoticed over the years. It also revealed heartening strengths and opportunities to improve the hiring process.