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Overview: Volvo North America extracted warranty code predictive classification information from the text fields of over 1,000,000 records that represented warranty repair data over a 5-year period. The work discussed in this paper demonstrated that thousands of warranty codes could be reliably assigned by computer agents with an accuracy rate that ranged from 60% to 90%. Because the computer agents can be triggered from such applications as Microsoft Word and Excel, reliable, text-based, decision-making information can be available on-demand and can be used by operators and business analysts who have no special information technology or engineering training.
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