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Overview: Businesses today have become critically dependent on the information and business applications that support key operational functions across the enterprise. It is therefore no surprise that one of the greatest mandates facing IT today is to align itself more fully with the needs and priorities of the business. This paper from BMC Software will answer the fundamental question: How can run book automation be used to facilitate adoption of ITIL toward practical, tangible value, and set the stage for automating IT services and delivering on BSM?.
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