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Overview: The paper published by BMC Software describes about identity-aware business service management. A successful Business Service Management (BSM) implementation includes process, technology, and people. An implementation that effectively addresses process and technology but neglects the people involved is missing a critical element. Identity-aware BSM brings identity management into the Business Service Management equation, linking people with IT resources, processes, and corporate deliverables. One area in which the benefits of Identity-aware BSM are readily apparent is client management.
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