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Overview: Quality is an intrinsic property of any product. If a product fits to the specific requirements of a potential user depends on the intended use. Nonetheless there are products that even when their product specification fit the users needs are still not completely satisfactory or just useless to the user, because their actual constitution derivates from the product specification. If this derivation is unintended or random it affects the quality of the product. In order to keep the constitution of products in a production process for series of product instances constant and predictable over time rigorous procedures to maintain or even improve production processes have been introduced and standardized.
People + Processes + Technology: Creating a Winning Formula for Customer Support
You might have the world’s best support professionals or the most sophisticated technologies – but if you don’t...
Impact Business Performance with BPM
To maximize your chances for success, you need the ability to continually optimize, streamline and align business processes to meet changing business needs for greater performance. Business process management (BPM) from IBM can help.
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