A Guide to Messaging Archiving
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Overview: Should you archive your organization's email content? Consider the following:
According to the American Management Association, 24% of companies have experienced their employees' email being subpoenaed and 15% have gone to court because of lawsuits brought on by their employees' email.
In September 2007, the Financial Industry Regulatory Authority (FINRA) announced Morgan Stanley would pay $9.5 million to two sets of customers that made claims against the company, and would pay $3 million for not providing email and supervisory content.
Best Buy filed suit against Developers Diversified Realty (DDR) and demanded electronic documents, including emails, from DDR's backup system. Although DDR argued that the content would be difficult to produce, the court ordered production of the requested information within 28 days of the order. Law.com estimated the total cost of just the production itself at $500,000 - a cost of more than $1,400 per tape.
In June 2005 AMD filed suit against Intel and requested that email for a small number of Intel employees be preserved. The Intel employees in question were to copy the requested email to their hard drives. However, some employees did not follow instructions properly, resulting in the loss of email that should have been part of the discovery effort over a period of more than three months. The Wall Street Journal reported that Intel has spent $3.3 million to process tapes to recover the necessary emails.
Email storage is growing at an average rate of 35% annually — three out of five decision makers cite the growth of messaging storage as their leading messaging-related problem.
Messaging archiving can help organizations to solve all of these problems and can satisfy a wide range of legal compliance, regulatory, storage management, knowledge management and other problems. Further, messaging archiving will, in most cases, reduce the risk from non-compliance with legal or regulatory obligations, reduce overall storage costs and will retain corporate 'memory' stored in messaging systems. This white paper discusses the several reasons to implement a messaging archiving system and provide an overview of ten vendors whose offerings are focused squarely on the archiving space.