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Overview: Web conferencing as a general-purpose business tool has undergone tremendous growth in adoption and usage over the past few years. While many think of web conferencing as a large enterprise application, in fact it has shown remarkable attractiveness to Small to Medium Enterprise (SME) users as well. This paper published by Wainhouse Research explains where, why, and how web conferencing has woven itself into the day-to-day fabric of SME’s - and reveals some major differences in the usage patterns SME’s exhibit compared to large enterprises.
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